Service Coordinator

Danaher Corporation; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in diagnostics is seeking a Service Coordinator in KSA. This role involves managing service requests, ensuring customer satisfaction, and handling logistics and invoicing. Ideal candidates will be fluent in Arabic and English, with knowledge of international trade rules and proficiency in commercial applications.

Qualifications

• Fluent in Arabic and English; additional languages are a plus.
• Knowledge of international trade rules and customs in KSA.

Responsibilities

• Manage service requests from quotation to delivery.
• Ensure contracts are updated and manage invoicing.
• Monitor stock inventory and request replenishments.

Skills

Fluent in Arabic

Fluent in English

Excellent written and verbal communication skills

Ability to build collaborative relationships

Ability to thrive in a dynamic environment

Tools

MS Office

SAP

Oracle

Salesforce.com

ServiceMax

Job description

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we are working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

The Service Coordinator, KSA is the primary point of contact for requests linked to Technical Service for systems installed and is responsible for ensuring customer satisfaction through high-quality service administration, including back-office management such as order management, service contracts, logistics, and invoicing.

In this role, you will have the opportunity to:

1. Enter and manage service requests linked to instrumentation into the service management software.
2. Manage service requests from quotation to delivery and ensure customer satisfaction.
3. Monitor and ensure contracts are updated in a timely manner.
4. Manage invoicing, issue credit notes, and handle return of goods.
5. Create cases and dispatch Field Engineers.
6. Ensure Install Base updates and accuracy in ERP systems as necessary.
7. Manage inter/intra-country forward and reverse movement of goods and spare parts.
8. Monitor stock inventory and request replenishments accordingly.
9. Identify, develop, and implement process and procedure improvements.
10. Adhere to Quality Management System procedures and team objectives.
11. Perform additional tasks as assigned by the manager.

The essential requirements of the job include:

• Fluent in Arabic and English (written and oral); additional languages are an advantage.
• Knowledge of international trade rules, including incoterms and customs, in KSA.
• Proficiency with commercial computer applications such as MS Office.
• Familiarity with SAP, Oracle (or similar ERP systems), Salesforce.com, and ServiceMax.
• Ability to follow complex procedures and processes.
• Excellent written and verbal communication skills.
• Ability to build collaborative relationships with different teams.
• Ability to thrive in a dynamic and fast-paced environment.

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