IT Support Specialist

Dautom; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you will play a crucial role in enhancing the operational efficiency of restaurants. Your expertise in LS Central and restaurant IT systems will ensure seamless integration and support for cutting-edge technology in the F&B industry. Collaborate closely with staff to tackle challenges and provide training, all while working in a dynamic environment that values innovation and excellence. This is an exciting opportunity to contribute to a globally recognized brand while advancing your career in IT support.

Qualifications

• 3-5 years of experience in IT support roles, preferably in F&B.
• Hands-on experience with LS Central and Microsoft Dynamics 365.

Responsibilities

• Provide technical support for POS, KOT, KDS, and QR menu systems.
• Train staff in using LS Central and manage menu updates.

Skills

LS Central POS

KOT Systems

KDS Systems

Online Aggregator Platforms

Microsoft Dynamics 365

Problem-solving

Communication Skills

Education

Bachelor's degree in IT

Bachelor's degree in Computer Science

Job description

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the F&B industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Summary:

Position: IT Support Specialist

Responsibilities:

Provide technical support for POS, KOT, KDS, and QR menu systems.

Manage menu creation, updates, and modifications on LS Central POS.

Integrate and maintain online aggregator platforms for seamless order management.

Configure and set up new F&B stores in LS Central, including POS, KDS, and KOT systems.

Ensure smooth system operations and resolve technical issues related to restaurant IT systems.

Collaborate with restaurant staff to address operational challenges.

Train staff in using LS Central, KDS, and online platforms.

Document systems, workflows, and troubleshooting processes.

Requirements:

Strong knowledge of LS Central POS, KOT, KDS, and online aggregator platforms.

Hands-on experience with Microsoft Dynamics 365 (certification preferred).

In-depth understanding of restaurant operations and workflows.

Familiarity with QR menu systems and integrations with third-party ordering platforms.

Excellent problem-solving skills and ability to work in fast-paced environments.

Strong communication and interpersonal skills to coordinate with staff and vendors.

3-5 years of experience in IT support roles, preferably within the F&B industry.

Bachelor's degree in IT, Computer Science, or a related field is preferred.

Preferred Certifications: Microsoft Dynamics 365 Certification is highly desirable.

Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees growth and well-being.