Director of Housekeeping

Rotana Hotel Management Corporation; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel management corporation seeks a Director of Housekeeping to oversee operations, guide a diverse team, and ensure high cleanliness standards. The ideal candidate will have management experience in hotel housekeeping and a passion for guest service.

Qualifications

• At least three years of management experience in a hotel or resort Housekeeping Department.

Responsibilities

• Responsible for daily operation of the Housekeeping Department.
• Guide and develop a multicultural team to meet hotel standards.
• Control departmental purchases for quality and cost-efficiency.

Skills

Fluency in English

Detail-oriented

Customer Focus

Team Building

Education

College/University Degree

Tools

Micros

Opera

Job description

# Director of Housekeeping

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Director of Housekeeping, you will be responsible for the daily operation of the Housekeeping Department. You will guide and develop a multicultural team to meet and surpass Rotana standards in all areas. Your role involves applying your knowledge and standards to meet guest expectations, including:

1. Maintaining all hotel guest rooms, public areas, and 'heart of house' with high standards of cleanliness
2. Establishing standards and guidelines to ensure guest satisfaction and team productivity in line with SOPs
3. Supervising training for all housekeeping team members
4. Measuring, interpreting, and evaluating departmental standards
5. Fostering good relationships within and with other departments
6. Controlling departmental purchases, ensuring quality and cost-efficiency
7. Leading by example with professionalism and conduct
8. Managing operational equipment, linen, and uniforms
9. Setting short- and long-term departmental strategies

Skills

Education, Qualifications & Experiences

You should hold a college/university degree with at least three years of management experience in a hotel or resort Housekeeping Department. Fluency in written and spoken English, knowledge of Micros/Opera, and computer literacy are essential.

Knowledge & Competencies

The ideal candidate will be detail-oriented, passionate about high-quality hotelkeeping, self-motivated, flexible, and creative. Additional competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Job Location

Makkah, Saudi Arabia

Rotana Jabal Omar Makkah, a luxurious 5-star hotel, offers an unforgettable experience just 100 meters from the Haram. With 652 rooms, suites, and penthouses, and amenities including diverse dining options, meeting rooms, a gym, and recreational facilities, it provides luxury, convenience, and proximity to the sacred site.

Other locations include Abu Dhabi, UAE (Capital Centre Arjaan by Rotana), Doha, Qatar (City Centre Rotana Doha and Centro Capital), with various employment levels ranging from Entry level to Mid-Career. These roles focus on passionate, guest-focused Housekeeping professionals dedicated to delivering exceptional service.