Operations Manager (Critical Sites) - Saudization

Enova by Veolia; Al Wajh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in facilities management is seeking a seasoned manager to oversee operations and ensure compliance with standards. The role involves strategic planning, budget management, and team leadership to achieve business objectives and enhance service delivery.

Qualifications

• 10–12 years’ experience in facility and operations management.
• At least 2 years in a managerial role.

Responsibilities

• Manage the achievement of the business unit’s objectives by leading the Facilities and Operations team.
• Oversee budgeting, monitor financial performance, and ensure financial targets are met.
• Negotiate and renew contracts, ensuring legal and policy alignment.

Skills

Leadership

Communication

Negotiation

Education

Bachelor’s Degree in Electrical or Mechanical Engineering

Master’s in Management or Facilities Management

Job description

Responsibilities:

• Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the company's vision, mission, and objectives.
• Deliver the Facilities Management strategy, ensuring contractual commitments are met.
• Manage the achievement of the business unit’s objectives by leading the Facilities and Operations team, setting objectives, managing performance, developing staff, and providing feedback to maximize performance.
• Assist the director of operations in defining an optimal structure for resources and communication within the business unit/division.
• Oversee budgeting, monitor financial performance, identify cost-saving opportunities, and ensure financial targets are met.
• Lead and manage the Facilities Management function, ensuring efficient resource planning and implementation of standards and controls.
• Discuss budgets with customers, advise on expenditures, and assess opportunities for cost reduction and asset procurement.
• Oversee maintenance operations for CNS, AGL, and Airfield Civil Works, ensuring compliance with ISO, ICAO, and GCAA standards.
• Develop and monitor SLAs, ensuring alignment with service delivery and client expectations.
• Evaluate and monitor supplier performance to ensure quality and cost-effectiveness.
• Ensure optimal resource utilization across various operational areas.
• Supervise maintenance contracts, review programs, and ensure quality maintenance works.
• Coordinate with tenants and contractors, conduct inspections, and manage fit-out works and snag lists.
• Manage procurement processes, including quotations, purchase orders, and vendor contracts.
• Plan and manage staff leave to ensure operational continuity.
• Manage customer expectations through clear communication and support.
• Address escalated customer issues promptly to maintain high satisfaction levels.
• Conduct customer tours, gather feedback, and delegate support tasks.
• Provide technical advice, represent customer interests in third-party interfaces, and suggest efficiency improvements.
• Implement and improve policies for contract management, ensuring compliance with standards and regulations.
• Negotiate and renew contracts, ensuring legal and policy alignment.
• Oversee subcontracting activities, ensuring compliance and performance standards.
• Ensure health, safety, environmental, and quality standards through audits and inspections.
• Develop and implement policies, procedures, and controls to ensure compliance and efficiency.
• Maintain safety and environmental standards, including legionella reporting, HIRA updates, and risk management.

Qualifications, Experiences, Skills

• Bachelor’s Degree in Electrical or Mechanical Engineering, preferably with a Master’s in Management or Facilities Management; CMMS knowledge is advantageous.
• 10–12 years’ experience in facility and operations management, including at least 2 years in a managerial role, with exposure to Maintenance and Facilities Management.