Guest Experience Supervisor

InterContinental; Saudi Arabia; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in Saudi Arabia is seeking a Guest Experience Supervisor to lead the Guest Experience Team. The ideal candidate will have a Bachelor's degree in Hotel Management or Business Administration and 2-3 years of relevant experience. Responsibilities include supervising staff, managing guest services, and ensuring high service standards. Strong communication and problem-solving skills are essential for this role.

Qualifications

• 2-3 years of experience in a similar role, preferably in a luxury hotel.
• Prior experience in a luxury hotel environment is preferred.

Responsibilities

• Leading, mentoring, and training the Guest Experience Team.
• Greeting guests and assisting with inquiries and reservations.
• Coordinating with departments and handling VIP guests.

Skills

Communication

Problem Solving

Organizational Abilities

Education

Bachelor of Hotel Management

Bachelor of Business Administration

Job description

Job Title: Guest Experience Supervisor

Qualifications: Bachelor of Hotel Management or Business Administration, with 2-3 years of experience in a similar role, preferably within an international luxury hotel chain.

Job Description:

1. Supervising the Guest Experience Team: Leading, mentoring, and training staff to ensure high service standards.
2. Guest Interaction: Greeting guests, assisting with inquiries, reservations, and special requests.
3. Managing Guest Services: Coordinating with departments, handling VIP guests, and ensuring personalized experiences.
4. Problem Resolution: Addressing guest complaints promptly and communicating feedback for improvement.
5. Knowledge of Local Attractions: Providing recommendations and establishing relationships with local businesses.
6. Administrative Tasks: Maintaining records, preparing reports on guest satisfaction.
7. Safety and Security: Monitoring lobby safety, responding to emergencies.
8. Event Organization: Planning and managing special guest events and activities.

Skills and Qualities:

• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Knowledge of local attractions and services.

Additional Requirements: Prior experience in a luxury hotel environment is preferred.

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