Marketplace Operations Manager

SSC HR Solutions; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a Marketplace Operations Manager to oversee daily operations of their online marketplace. The role focuses on ensuring a seamless shopping experience and driving operational efficiency. Candidates should have a strong background in retail and e-commerce, with excellent analytical and leadership skills. This position requires collaboration across departments to optimize performance and drive growth.

Qualifications

• 3+ years of experience in marketplace operations management or e-commerce.
• Experience with major online marketplace platforms like Amazon, eBay, Noon.

Responsibilities

• Overseeing day-to-day operations for order processing.
• Coordinating shipping and delivery logistics.
• Monitoring performance metrics and tracking order fulfillments.

Skills

Analytical Skills

Communication

Leadership

Education

Bachelor's degree in business

Bachelor's degree in Operations Management

Tools

Inventory Management Software

Job description

The Marketplace Operations Manager is responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless shopping experience for customers while driving operational efficiency. This role requires collaboration with various departments to develop strategies that optimize performance and drive growth.

• Overseeing day-to-day operations for order processing
• Order receiving in the marketplace platform within the cutoff time.
• Internal invoicing within the system and handoff the orders to Warehouse team.
• Follow up with warehouse order preparations.
• Responsible for coordinating shipping and delivery logistics, managing transportation providers, and ensuring smoothly timely delivery of orders.
• Return handlings on system and pass claims to the account manager.
• Monitoring performance metrics and track order fulfillments
  
  

Requirements

• Bachelor's degree in business, Operations Management, or a related field
• 3+ years of experience in marketplace operations management or e-commerce
• Strong analytical skills with proficiency in data-driven decision-making
• Experience with major online marketplace platforms (e.g., Amazon, eBay, Noon) is essential
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong leadership skills with a focus on team development and performance management
• Proficient in inventory management software and analytical
  
  

Candidates should have a background in the retail industry.