NPI Engineer

international company; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to support and monitor data processing activities. This role involves effective communication of product issues, providing technical support, and ensuring compliance with industry standards. The ideal candidate will have a strong background in engineering or IT support, with a focus on analytical skills and attention to detail. Join a dynamic team where your contributions will drive optimal productivity and innovation in a fast-paced environment. If you thrive under pressure and enjoy problem-solving, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years of experience in data processing and IT support roles.
• Experience in testing, integration, verification, and validation.

Responsibilities

• Support and monitor data processing activities and provide first-line incident support.
• Ensure compliance with ISO 9001:2015 and PCI standards.

Skills

Data Processing

Technical Support

Analytical Skills

Communication Skills

Incident Management

Education

Bachelor's Degree in Engineering

Computer Sciences/ICT Qualification

Tools

PRES Connect

HTML

CSS

JavaScript

SQL

Microsoft Office Suite

Job description

JOB OBJECTIVE:

Support and monitor all data processing activities, including administration, analysis, and status reporting.

ROLES & RESPONSIBILITIES:

• Effectively communicate product or data processing issues during daily production briefings.
• Provide first-line incident support for infrastructure issues.
• Set up and configure systems.
• Create customer card carrier and PIN templates using PRES Connect development application.
• Develop new products and technologies to achieve optimal productivity.
• Process customer test cycle (SAT/UAT) submissions, ensuring SLAs are met.
• Administer Change Request Notifications on systems.
• Provide technical support and advice to operational departments and teams.
• Ensure compliance with ISO 9001:2015 and PCI standards.
• Contribute technical consultancy to customers.

WORK EXPERIENCE REQUIREMENTS:

Minimum 3 years of relevant experience.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Engineering or related field, with significant proven experience in testing, integration, verification, validation, or software development.

Possess a Computer Sciences/ICT qualification or equivalent experience in an IT support role.

Knowledge of HTML, CSS, JavaScript, SQL is advantageous.

Proficient in Microsoft OS and Office Suite applications.

PREFERRED SKILLS:

• Strong logical and analytical skills with high attention to detail.
• Excellent verbal and written communication skills, capable of effective communication at all levels.
• Ability to work efficiently in fast-paced, high-pressure environments, independently or as part of a team.
• Proactive, professional, and methodical work approach with workload prioritization skills to meet SLAs.
• Fluent in English and Arabic.