Housekeeping Order Taker "Saudi Only"

Maximus Gulf Recruitment; Yanbu`; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hotel in Yanbu is seeking a dedicated individual to provide essential clerical and administrative support for the housekeeping department. The role involves maintaining records, coordinating with supervisors, and ensuring guest requests are handled efficiently. The ideal candidate will have operational knowledge of housekeeping procedures and effective communication skills. Proficiency in both the local language and English is required.

Qualifications

• Proficiency in local language and English required.

Responsibilities

• Provide clerical, secretarial, and administrative support for the housekeeping department.
• Maintain updated resource materials on vendors and guest inquiry information.
• Handle guest requests courteously and expediently.

Skills

Effective communication

Mathematical calculations

Housekeeping procedures

Job description

Provide clerical, secretarial, and administrative support for the housekeeping department

Responsibilities include typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files, and departmental record logs.

Main Responsibilities

1. Maintain comprehensive knowledge of:

• All hotel features and services, hours of operation
• All hotel room types, numbers/names, layout, amenities, and locations
• Housekeeping services available for guests
• Available laundry/dry cleaning services and hours of operation

Meet with Housekeeping supervisor to review business status and follow-up actions

Access all functions of the computer system per departmental specifications

Set up and maintain a clean work station with necessary supplies

Complete requisitions for supplies clearly and submit to the manager

Maintain updated resource materials on vendors and guest inquiry information

Review the in-house guest list and familiarize with guests' names and room locations

Print and distribute designated reports

Update room status reports according to departmental procedures

Coordinate with floor supervisors to resolve room discrepancies

Monitor and update the status of out-of-order rooms

Prepare and distribute work orders for maintenance; monitor completion

Communicate guest and departmental needs promptly to relevant personnel

Document pertinent information in the departmental log book

Maintain security and accurate records of guest room keys issued to staff

Issue housekeeping items to attendants and follow up on returns

Handle guest requests courteously and expediently, ensuring completion

Manage inventory and stock control

Additional duties may be assigned as needed by the hotel.

Skills and Competencies

The candidate must possess:

• Operational knowledge of housekeeping procedures
• Ability to perform basic mathematical calculations
• Effective communication skills with guests and staff

Language requirements:

• Proficiency in the local language (oral and written)
• Proficiency in English (oral and written)