Customer Service VOC Manager

KeeTa; Saudi Arabia; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading company in food delivery is seeking a Customer Service VOC Manager in Riyadh, Saudi Arabia. This role focuses on turning customer insights into actionable strategies to enhance customer experience and drive growth. Join a fast-growing team that leverages technology to disrupt the industry and make a global impact.

Benefits

Opportunities for personal and professional growth

Dynamic work environment

Global impact

Qualifications

• 3+ years of experience in Customer Experience, VOC, or Customer Service.

Responsibilities

• Analyze market dynamics and define position for optimization opportunities.
• Gather and activate data from VOC, NPS, and user feedback to improve CX.

Skills

English

Arabic

Program Management

Data Analysis

Tools

CRM Tools

Job description

We're Hiring: Customer Service VOC Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission We help people eat better, live better, Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about turning customer voices into actionable strategies that drive growth and innovation Join us as our VOC Manager and play a key role in shaping experiences that truly matter.

What You'll Do

• Industry Research Analyze market dynamics and define our position to uncover impactful optimization opportunities.
• Competitor Analysis Benchmark competitors and transform insights into strategic advantages.
• Customer Insights Gather, interpret, and activate data from VOC, NPS, and user feedback to improve CX touchpoints.
• Performance Calibration Lead internal testing to fine-tune service quality and operational excellence.

Why Keeta

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• Proficiency in English + Arabic
• 3+ years of experience in Customer Experience, VOC, or Customer Service
• Strong program/project management skills and ability to lead cross-functional teams
• Familiarity with CRM tools and data analysis (e.g., dashboards, feedback analytics)

???? Location: Riyadh, Saudi Arabia;

????Ready to turn customer voices into business transformation

???? Apply now or tag someone who'd be a great fit!

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