IT System Support Specialist

POSITION OVERVIEW:
Work as IT Systems Specialist in System integration/Support on the large scale construction project involving various system including SharePoint, Dashboard, EDMS, Planning/Scheduling, Risk Management, Contract and Cost Management.

SPECIFIC RESPONSIBILITIES:
System Integration/support complex integrated systems with data originating from multiple applications/platforms, organizations and/or geographic locations.

Self performs plus potential to manage & support Business Applications (Oracle Primavera, Aconex, In-house develop tools) on-site supports. Coordinates delivery of service & support with corporate-based application support teams.

Liaise between business requirements and technical design and as such will be working closely with multiple business application specialists.

Author technical and end-user guide documentation for these developed systems.

Work in a distributed, team-oriented environment.

Be responsible for establishing and reporting project based Service Level Agreement Metrics.

Coordinate and report root cause analysis and course correction for failed SLA targets.

Assists with On-Call support during non-business hours.

Gathers end-user and project's requirements, and presents to management in a technical and non-technical term.

Escalates reports and follows-up on issues with various functional service delivery teams, local vendors/service providers/subject matter experts, and upper project management.

Complies with Problem Management processes by registering, updating, resolving and closing assigned Incident & Problem tickets.

Understand Business Processes being used and implemented.

Be proactive with customer in gathering reporting requirements.

Create and maintain report/program documentation.

Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

4-year degree in Engineering or Information Technology (or any degree with relevant experience) and 5-10 years of related work experience. Minimum of 4-7 years of job profile related experience.

Any certification is an advantage.

Required SKILLS/COMPETENCIES:

Strong background and thorough understanding of EDMS products (SharePoint2010, Aconex, Documentum, FileNet, Livelink etc.).

Working knowledge and understanding of Dashboards, Planning/Scheduling System, Cost Management System etc.
SharePoint 2010 – Installation/Configuration/Administration is an added plus.

Business Intelligence Dashboards and Reports.
Strong DBA skills: MS SQL Server or Oracle.
Data Exchange: Web Services, XML, custom and standard APIs.

Knowledge of Microsoft Visual Studio .NET development tools an added plus.

Reporting tools: Microsoft SQL Reporting Services, Crystal Reports.
Data warehouse design and extensive custom report development.

Experience with integration work between EDMS and Project Controls Systems.

Ability to gather, define and implement database changes/requirements.

Working knowledge of SQL databases and their structures/schemas.

Strong knowledge of reporting/programming functions within MS SQL Server, VBA and SQL scripts etc.

Project Controls Application – Oracle Primavera Solutions.

Ability to work with internal and external teams.
Has excellent verbal and written technical English communication abilities.
Strong Customer Support/Service Skills.
Budget management experience.
Strong troubleshooting skills.
Strong Business Analysis skills.
Must be a team player, self-motivated and proactive.

About The Company:
Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security.

Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.