Pre-sales Solutions Engineer

Cequens; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading cloud communication platform in the Middle East seeks a Pre-Sales Solutions Engineer to act as a technical liaison between sales and clients. The role involves crafting tailored solutions, delivering demonstrations, and collaborating with teams to ensure successful implementations.

Qualifications

• Experience in customer-facing roles.
• Ability to design tailored solutions.

Responsibilities

• Collaborate with sales teams to understand customer requirements.
• Develop and deliver product demonstrations and PoCs.
• Assist in preparing technical proposals and documentation.

Skills

Client Engagement

Solution Design

Technical Documentation

Market Awareness

Job description

About CEQUENS

CEQUENS is a leading cloud communication platform in the Middle East and Africa region, dedicated to simplifying communications and building bridges that enable businesses to communicate with their customers worldwide. The company provides Omni-Channel communication APIs, empowering enterprises and developers to connect with their customer base globally.

About the role

As a Pre-Sales Solutions Engineer, you will serve as the technical liaison between the sales team and prospective clients. Your primary responsibilities include understanding client needs and demonstrating how CEQUENS' CPaaS/SaaS solutions, enhanced with AI capabilities, can address those needs effectively. This role involves crafting tailored solutions, delivering compelling demonstrations, and ensuring a smooth transition from pre-sales to implementation. The position is based onsite in Riyadh, Saudi Arabia.

The role involves building industry-specific use cases utilizing CEQUENS products and solutions to showcase the value and impact of the platform. The ideal candidate will excel in a customer-facing, high-performance team, collaborating to win joint opportunities with sales and customer success teams. You will lead RFP/RFI submissions and act as a liaison between departments to align technical and business requirements, ensuring optimal results.

Key Responsibilities

1. Client Engagement: Collaborate with sales teams to understand customer requirements and present tailored solutions leveraging CEQUENS' CPaaS/SaaS offerings, including AI functionalities.
2. Solution Design: Analyze customer needs and design appropriate solutions that integrate seamlessly with their existing systems and workflows.
3. Demonstrations & Proof of Concepts (PoCs): Develop and deliver product demonstrations and PoCs to showcase the solutions' value and capabilities.
4. Technical Documentation: Assist in preparing technical proposals, RFP/RFI responses, and other documentation to support the sales process.
5. Collaboration: Work closely with product management and engineering teams to relay customer feedback and influence product development.
6. Market Awareness: Stay informed about industry trends, competitive products, and emerging AI technologies in the SaaS and CPaaS space.