Key Account Manager

John Crane; Saudi Arabia; On-site; SAR 80,000 - 100,000; Full time

Job summary

Join a leading global company in flow control solutions as an Account Manager. You'll build relationships, develop strategies, and ensure client satisfaction while collaborating with teams to drive sales and innovation. We offer competitive compensation and a diverse workplace.

Qualifications

• Experience in Sales and Account Management.
• Strong technical knowledge of process industry and rotating equipment.

Responsibilities

• Build strong relationships with stakeholders and execute global strategy.
• Develop account plans to achieve sales and margin targets.
• Ensure high levels of OEM satisfaction by addressing client issues.

Skills

Networking

Communication

Education

Master's degree in Engineering/Marketing/Business Management

Tools

Technical Knowledge

Job description

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Account Management:

• Build strong relationships with key stakeholders and senior members internally and externally
• Deploy and execute the global strategy as received from the Global Account Manager (GAM)
• Understand clients business objectives, challenges, and requirements, and align company technical solutions accordingly.
• Proactively identify opportunities for new product development and expand the scope of services offered to clients understanding their R&D priorities.

Sales and Revenue Generation:

• Develop account plans and strategies to achieve orders, sales, and margin targets together with local KAEs.
• Collaborate with your peers to identify and pursue new business opportunities within existing account(s).
• Conduct regular business reviews with clients to assess performance, address concerns, and propose innovative solutions.

OEM Satisfaction:

• Ensure high levels of OEM satisfaction by promptly addressing client technical issues, concerns, and inquiries.
• Establish success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
• Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.
• Achieving budgeted performance KPI's
• Deployment of account strategy
• Price realization
• Own C4C data integrity for the assigned account(s) in terms of Leads, Opportunities, Quotes, Orders, and Win Rate.
• Cat 1 Selections of Seals and Systems
• Keep abreast of industry trends, market changes, and competitor activities that could impact client accounts.
• Utilize market insights to provide valuable feedback to the Portfolio Directors to improve product offerings and competitive positioning.
• Information sharing with peer KAMs and the GAM

Qualifications

• Master's degree in Engineering/Marketing/Business Management or equivalent experience.
• Strong technical knowledge of process industry, rotating equipment's and JC product portfolio.
• Capability to make technical selections and to manage qualitative claims, interacting with JC engineering department.
• Experience in Sales- and Account Management.
• Must possess excellent networking capability and communication skills.

Additional information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)