Support Function Coordinator

ASMO; Al Khobar; On-site; SAR 40,000 - 60,000; Full time

Job summary

ASMO, a joint venture between DHL and Saudi Aramco, seeks a Support Function Coordinator to provide IT support for Finance and HR. The role includes troubleshooting, user training, and system testing, contributing to operational efficiency and user satisfaction.

Qualifications

• 0-2 years’ experience in the same field.
• Demonstrated proficiency in oral and written English.

Responsibilities

• Troubleshoot problems and resolve user-reported incidents.
• Create user guides and knowledge base articles.
• Participate in user acceptance testing and regression testing.

Skills

Communication

Problem Solving

Education

Bachelor's degree in computer science

Master's degree in computer science

Job description

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The Support Function Coordinator provides technical support to business users, addressing their inquiries, issues, and requests related to IT solutions focusing on ASMO’s support functions like Finance and HR. The coordinator helps develop user training materials to educate business users in Departments like Finance, HR and Operations on IT solutions and their functionalities. The performs testing activities to ensure the quality and functionality of solutions and may assist in configuring and customizing solutions to align with ASMO’s business needs. The coordinator may also help interpret data from IT solutions to generate reports, dashboards, and insights for business stakeholders.

General Responsibilities:

• Troubleshoot problems, provide guidance on system usage, and resolve user-reported incidents in a timely manner; may use ticketing systems or help desk tools to track and manage user support requests.
• Create user guides, FAQs, and knowledge base articles to assist users in self-service troubleshooting.
• Provide support to the end users through various channels such as on call, email, live chat
• Contribute to the documentation of system configurations, processes, and best practices.
• Participate in user acceptance testing (UAT) and regression testing, verifying that systems meet business requirements and identifying any defects or issues.
• Collaborate with business users and system administrators to define system settings, user roles, workflows, and data structures.
• Extract and manipulate data, perform data validation, and present findings in a clear and understandable format; may collaborate with business analysts or data teams to develop data models and implement data governance practices.
• Assist in coordinating system upgrades, patches, and deployments, ensuring minimal disruption to business operations.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant IT Service Desk department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• Any IT Solutions-related certification focusing on Finance, HR or Operations preferred.
• Demonstrated proficiency in oral and written English.
• 0-2 years’ experience in the same Field.