Associate Lead - Service Management

Microland; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled technician to manage and troubleshoot network systems. This role involves configuring TCP/IP, overseeing data center operations, and ensuring effective network monitoring. Candidates should have a strong foundation in networking, with certifications like CCNA being highly valued. If you are passionate about technology and enjoy resolving complex issues, this is an excellent opportunity to advance your career in a dynamic environment.

Qualifications

• Basic networking skills with TCP/IP and data center administration.
• Networking certifications like CCNA are mandatory or desirable.

Responsibilities

• Troubleshoot hardware and software issues on various devices.
• Monitor CPU, memory, and disk utilization, and manage assets.

Skills

TCP / IP Configuration

Data Center Administration

Network Monitoring

Network Interface Devices

Eventlog Monitoring Tools

Education

Any Graduate

Tools

Network Monitoring Tools

Eventlog

Job description

Required Skills

• Technology | Basic Networking Activities | Configuring and Managing TCP / IP
• Technology | Data Center Administration | Networking
• Technology | Telecom OSS / BSS | Network Monitoring
• Domain | Telecom / Communications Equipment (Others / Not classified) | Network Interface Devices
• Technology | Network Monitoring Tools | Eventlog

Education Qualification:

Any Graduate

Certification Mandatory / Desirable:

• Technology | Networking Certifications | CCNA | CCNA Routing and Switching

Troubleshooting : Analyze problems with the service and resolve issues, gather information from customers via chat or email for troubleshooting, repair hardware and software issues on desktops, laptops, PDAs, printers, scanners, and other network equipment, report issues to vendors/ISPs and follow up, escalate issues as per escalation matrix, install/uninstall software and upgrades, monitor and maintain queue size, resolve Level 1 technical issues (incidents and service requests).

Hardware and Software Management: Monitor CPU, memory, and disk utilization; monitor event viewer; generate reports; install software; update antivirus and patches; track assets and maintain asset database; handle backup activities and generate reports.

Process Compliance : Regularly update tickets with vendor and customer information, prepare shift handover reports, follow escalation procedures, ensure ticket closure after communication, maintain inventory, focus on Power User calls, track SLA adherence, and update tickets accordingly.