Retail Sales Manager

KHEREIJI SHOWROOMS COMPANY LTD.; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the electrical retail sector is seeking a Retail Manager to oversee multiple shop locations. The ideal candidate will possess strong leadership skills, extensive retail experience, and a proven track record in managing teams and achieving sales targets. This role involves driving sales performance, ensuring exceptional customer service, and collaborating with various departments to enhance retail operations. The successful candidate will lead a motivated team, implement effective strategies, and maintain high standards of visual merchandising.

Qualifications

• Minimum of 7 years experience in the Saudi Electrical market.
• Significant proven recent retail management experience managing a large team.

Responsibilities

• Lead and manage the Shop Manager team across all KSC shops.
• Utilize PoS/ERP/CRM data to manage performance and exceed sales targets.
• Monitor and evaluate shop sales areas to maximize sales potential.

Skills

Leadership

Communication

Time Management

Problem Solving

Commercial Knowledge

Education

Bachelor's degree in electrical engineering

Bachelor's degree in Business

Bachelor's degree in Retail Management

Bachelor's degree in Marketing

Job description

Key Responsibilities:

People:

1. Lead and manage the Shop Manager team across all KSC shops, implementing effective plans to drive and maximize sales performance and profitability, ensuring that each shop achieves its full potential.

2. Lead on recruitment, induction, and annual performance development reviews, setting clear and meaningful targets and objectives, providing opportunities for individuals to develop their skills and achieve growth in sales.

3. Undertake regular one-to-one meetings, providing support, guidance and motivation, creating a team who are well informed with a commercial and creative mindset.

4. Fully understand internal and external customer expectations and requirements, empower employees to provide exemplary service and provide an exceptional customer experience.

5. Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity.

6. Maintain an awareness of KSC's work and priorities and promote the electrical retail products to all Shop Managers, customers, and suppliers.

Performance:

1. Fully utilize information including PoS/ ERP/ CRM data to manage performance, identify opportunities and make informed decisions to reach, maintain, and exceed retail budgeted sales and net income contributions.

2. Keep the Sales Director informed of the performance of each shop, highlighting issues effecting income, and developing and documenting appropriate action plans to address and manage issues effectively.

3. Undertake regular shop visits/shop floor inspections, directing and supporting the team to deliver creative and inspiring layouts, space planning and use of point of sale to ensure that each shop maximizes its sales potential, and that the visual presentation of the shops represents the brand image of KSC.

4. Monitor and evaluate the shop sales areas, ensuring that they are appropriately stocked with the right mix of on-hand stock and complemented with new goods, correctly adhering to smart stocking, and that an efficient rotation system is in place in line with standard procedures.

5. Identify and recommend new retail opportunities, considering market conditions and competitor activity, in order to maintain competitive awareness.

6. Take a lead role in implementing any new developments and initiatives once approved.

7. Work collaboratively with the Operation Director to review and monitor the retail budget, participating in weekly sales performance meetings.

8. Work collaboratively with the Operations Manager to ensure that regular security, health and safety and compliance audits are carried out within the given timescales.

New Products:

1. Together with the Head of Supply Chain/ Head of Operation agree in year financial goals and KPIs to monitor and measure performance.

2. Be responsible for the delivery of the in-year plan for New Products business.

3. Work collaboratively with the Sales Director and SCM to manage the sourcing and buying of product for both shops and online trading platforms.

4. Work with the Sales Director and SCM to determine selling price and margin management to ensure sell through of all products.

Policies & Procedures:

1. Develop our corporate policy driving display, merchandising, and pricing whilst observing high street and charity retail trends.

2. In conjunction with the Sales Director, develop and implement new policies, working practices, and ad-hoc initiatives, as and when appropriate.

3. Work collaboratively with the Operations Manager, with regards to monitoring compliance with retail policies and procedures, as well as Health & Safety standards.

Administration:

1. Record regular and effective performance reviews, documenting findings and relevant actions for each Shop /Shop Manager.

2. Produce monthly staff rotes, considering annual leave and sickness. Authorize annual leave requests, ensuring adequate cover and that all shops remain open throughout their designated trading times to secure income.

General:

1. Act as a visible leader in relation to all health and safety responsibilities, taking reasonable care for your own safety and the safety of others.

2. Promote a culture of continuous learning and development and wellbeing. Identify your own learning and development needs and ensure your mandatory and essential training is up to date. 3. Help to create an environment that is continually critically questioning practice and promoting learning.

4. Act as a key leader of the Retail Team and active member of the retail Management team. Lead by example, consistently displaying our values, meeting KSC's policies and procedures and promoting and maintaining our brand.

Place of work:

This role has been identified as a field worker, meaning it could be carried out at a KSC's offices or other locations, including home, subject to the varying needs of the role. You will spend the planned time at KSC shops or other channels as the role requires

Qualifications and Training:

Essential: Good general level of education and retail experience.

Desirable: Bachelor's degree in electrical engineering, Business, Retail Management or Marketing with a minimum of 7 years experience in the Saudi Electrical market.

Knowledge and Skills:

Essential:

Highly developed leadership & people skills with the ability to motivate, support, and develop individuals and teams to successfully achieve set targets and business objectives.

In depth understanding and commercial knowledge of the retail sector, with a strong business acumen and focus to identify potential opportunities.

Significant electrical products/brands knowledge, with the ability to identify current and up and coming retail trends.

Effective knowledge of the value of retail goods in order to maximize sales potential.

Creative flair and an imaginative and forward-thinking approach to deliver inspiring visual merchandising and displays.

Knowledge and understanding of PoS systems to interpret and monitor financial performance.

Able to build and maintain effective internal and external relationships, resolving conflict where necessary, using restorative techniques.

Highly developed skills in time management and organization, with the ability to work under pressure and deal with challenging situations.

Highly developed communication skills both written & verbal, along with good IT skills.

Desirable:

Skilled in modern and on trend interior shop design and floor layouts.

Experience:

Essential:

Significant proven recent retail management experience managing a large team in multi-site locations.

A proven track record and experience of managing a shop, working to, achieving or exceeding set budgetary targets.

A proven track record of identifying and implementing improvement plans for poor performing shops.

A proven track record of delivering and managing exemplary customer service.

Experience of recruiting and developing staff.

Desirable:

Previous experience of retail management in electrical retail showroom environment.

Demonstrable experience of commercial buying.

Demonstrable experience of inventory management.

Personal Requirements:

Leadership through creative problem solving, a positive can-do attitude and a willingness and desire to ensure all who encounter KSC have the best possible experience.

Proven ability to be part of a committed and hardworking team in line with the ethics and values of KSC, always acting in the best interests of KSC.

A team player with the ability to be accountable and work autonomously but also work collaboratively.

Personal resilience and the ability to respond positively to changing business needs and objectives.

A solution focused and pro-active approach, committed to achieving results and the highest retail standards at all times.

Self-motivated with tonnes of enthusiasm, and a good sense of humor.

Able to travel to all KSC shops, as well as other locations as required.