Credit Controller

Rentokil Initial; Al Khobar; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Credit Control Specialist to manage customer debts and optimize payment processes. This role involves submitting invoices, negotiating payment terms, and maintaining accurate debt records. The ideal candidate is proficient in both English and Arabic, has a keen eye for detail, and possesses strong analytical skills. Join a dynamic team where your contributions will directly impact financial performance and customer relationships. If you thrive in a challenging environment and are passionate about financial management, this position offers an exciting opportunity for professional growth.

Qualifications

• 4+ years of experience in credit control or similar roles.
• Proficient in English and Arabic with strong communication skills.

Responsibilities

• Submit invoices and maintain debt records to reduce outstanding debts.
• Negotiate payment plans and oversee collection calls for complex accounts.

Skills

Verbal and written communication skills

Negotiation skills

Analytical skills

Attention to detail

Education

BA degree in Accounting

BA degree in Finance

BA degree in Business Administration

Tools

OnGuard

Job description

Job Responsibilities

1. Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month.
2. Negotiating payment plans with customers and setting payment terms and conditions accordingly.
3. Maintaining debt records, conducting regular analysis of the credit-control system, and implementing changes as needed to reduce bad debts.
4. Analyzing and monitoring all assigned aged debtors to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment.
5. Overseeing and initiating collection calls with concerned parties and account holders to resolve all outstanding customer debts/billing issues on these complex accounts.
6. Performing customer accounts reconciliation on a monthly basis and sharing outstanding balances with customers where required.
7. Recording all debtors' communications, payment plans, disputes on OnGuard, and ensuring dashboards and tracker sheets are updated on a daily basis.
8. Following up on overdue invoices and payments and implementing company collections procedures as necessary.
9. Reporting outstanding debt accounts and payment issues to management on a weekly basis.
10. Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.
11. Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts.
12. Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.
13. Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.
14. Supporting the team by training new joiners on collection systems (OnGuard), processes, and procedures.

Requirements

1. BA degree in Accounting, Finance, Business Administration, or any relevant field.
2. Experience of minimum 4 years in a similar role.
3. Proficiency in English and Arabic with excellent verbal and written communication skills.
4. Knowledgeable in reporting and monitoring with remarkable attention to details.