Temenos L2 / L3 Support Engineer

Celfocus; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in high-tech solutions is seeking an L2/L3 Engineer Support for Temenos Transact (T24) in Riyadh. The role involves providing production support, managing incidents, and ensuring operational efficiency. Ideal candidates will have extensive experience with Temenos solutions and strong leadership skills, contributing to innovative projects across various sectors.

Qualifications

• 5+ years of experience as a Temenos Transact Loan Management SME.
• Proficient in creating Functional Specification Documents.
• Experience in the full software lifecycle with agile methodology.

Responsibilities

• Provide production support for DigiCore applications running on Temenos Transact.
• Investigate production issues and manage production environment operations.
• Prepare performance reports and support incidents via various channels.

Skills

Leadership

Communication

Adaptability

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in IT

Tools

Temenos T24

Remedy

Qlickserve

CRM

Job description

Celfocus is a European high-tech system integrator, providing leading edge professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Financial Services, Retail, Energy & Utilities, Pharmaceutical, and other markets' strategic opportunities.

As a highly specialised engineering company, Celfocus helps clients undergo their innovation path, providing technological solutions to extract value from data and make it actionable.

Serving clients in +25 countries, Celfocus delivers solutions that boost customer experience and enhance operational efficiency, via our Cognitive Automation, Data & Analytics and Digital offers.

Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.

Create and enhance projects in Java, Python, Angular, PHP, .NET and more, while exploring Blockchain, Artificial Intelligence, Data Science, Security, and Internet of Things.

Be part of a team that combines business knowledge, technological expertise, and design experience. Our diverse backgrounds and skills are key in developing solutions and experiences for digital clients.

Face challenges, learn new perspectives, and bring your energy and creativity to the table.

About the role

The L2 / L3 Engineer Support for Temenos Transact (T24) is responsible for providing production support for DigiCore applications running on the R’20 on-premises version of Temenos Transact (T24). This includes supporting Retail assets products and Micro Small Business Lending (LOS, LF, Scoring & Decisions, LMS) within the platform.

As part of your responsibilities, you will :

• Route production tickets / incidents, including providing corrective actions.
• Investigate production issues with Transact (T24) files and integrated applications.
• Support incidents via Remedy, Qlickserve, CRM, and other support channels.
• Handle SAMA, SIMAH, and Sales-related cases / incidents, ensuring proper follow-up with L3 teams.
• Support file generation and response files for installment deductions (e.g., CTF, FAH files).
• Participate in Change Management CAB meetings and promote fixes to production.
• Manage production environment operations, support DR activities, and provide 24/7 support during critical periods.
• Prepare performance reports (daily / weekly / monthly), offer onsite support, and assist with Contracts Migration and QA / testing triage.

What are we looking for?

• 5+ years of experience as a Temenos Transact Loan Management SME in production support.
• Based in Riyadh, Saudi Arabia, with a valid Saudi Iqama.
• Strong expertise in the AA module and Temenos T24 core banking solution.
• Proven leadership in managing business requirements and product definitions from client SMEs.
• 5-8 years of experience implementing or supporting the AA module in various projects.
• Ability to manage end-to-end implementation from requirements gathering to design, configuration, and testing.
• Proficient in creating Functional Specification Documents from client requirements.
• Experience in the full software lifecycle, preferably with agile methodology.
• Understanding of integration touchpoints and patterns.
• Expertise in functional testing and supporting UAT.

Nice to have :

• Bachelor's degree in Business Administration, Finance, or IT.
• 5 to 8 years of experience in Finance and banking software consultancy.
• In-depth knowledge of standard banking processes and T24 Transact modules, especially AA.
• Excellent English communication skills (written & spoken); proficiency in Arabic is a plus.
• Knowledge of other Temenos solutions such as Infinity, TPH, Customer & Accounts.

Personal traits

• Ability to adapt to different contexts, teams, and clients.
• Teamwork skills with autonomy.
• Motivation for international projects; travel may be involved.
• Willingness to collaborate with others.
• Strong communication skills.

At Celfocus, we are committed to cultivating a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We provide reasonable accommodations for candidates with specific needs. If you require adjustments during the selection process, please inform our Talent Acquisition Team.

Come join the team!