Microsoft Dynamics 365 Retail Functional Consultant

Al Hatab - الحطب; Ar Rass; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks an experienced Consultant to support Microsoft Dynamics 365 F&O Commerce. This role involves troubleshooting POS systems, configuring pricing and promotions, and ensuring smooth operations of retail applications. You'll gather functional requirements, oversee project implementations, and train team members, making a significant impact on business processes. If you have a passion for technology and a strong background in D365, this is an exciting opportunity to contribute to innovative solutions in a dynamic environment.

Qualifications

• 8+ years of experience in MS D365 ERP commerce and POS consultancy.
• Experience in full life-cycle implementations of MS Dynamics 365.

Responsibilities

• Configuration and troubleshooting of POS setup and integration.
• Execute day-to-day activities of MS D365 advisory engagements.

Skills

Microsoft Dynamics 365 F&O Commerce

POS consultancy

Troubleshooting

Business process design

API integration

Education

Bachelor’s degree in Computer Science

MSc in Computing and IT Management

Tools

Microsoft Dynamics 365

SAP SD/Retail

MS Power BI

Job description

Job Summary

An experienced Consultant who will be responsible for supporting Microsoft Dynamics 365 F&O Commerce for both Headquarter and Point of Sales system. 8+ years of experience in MS D365 ERP commerce and POS consultancy and supporting, and the proposition of logical business solutions.

Functional Responsibilities

• Configuration and troubleshooting of POS setup that includes printers, EFT Machines, drawers, customer display, scanners, hardware station, MPOS, and CPOS, store commerce, and scales integration.
• Troubleshooting of pricing and promotions configuration and trade agreements and price adjustments.
• Following Microsoft best practice in reports designing and customization in POS and HQ including Receipt designer customization along with development team.
• Functional requirement gathering and documentation and FSD preparation for development team.
• Execute the day-to-day activities of MS D365 advisory engagements including process design, package implementation lifecycle support, and project reviews, and support tickets through LCS.
• Review business processes and advise on system services available within the Microsoft Dynamics D365 application.
• Oversees the SAP SD/Retail applications and all related activities and ensures that they are smoothly running.
• Identify and communicate findings to senior management and business key users.
• Prepare required presentation and documentation for any meetings or activities related to Microsoft Dynamics 365.
• Responsible for handover from implementation partner, verify and receive the information and documentation and required knowledge compared to system implemented functionalities including API integration documents to enable him/her from supporting systems.
• Scoping of projects for upcoming legal entities in Al-Daajan.
• Train Al-Daajan team for the needed configuration and all how to scenarios.

Expected KPIs to be met:

• Percentage of Effective management and support of the applications management operations “Incidents”.
• Percentage of completed training (Himself and his subordinates).
• Percentage of effective development and testing of applications.
• The number of successful application defaults is fixed.
• Percentage of standard business processes against customized business processes.
• Timeliness and accuracy of Management reporting

Education:

• Bachelor’s degree in Computer Science, Engineering, or a degree in a relevant field;
• MSc in Computing and IT Management or a degree in a relevant field is a plus;
• V.Good in English.

Experience:

• Experience of D365 Commerce/Retail Full life-cycle implementations of MS Dynamics 365 Commerce/Retail and support, upgrades, rollouts, deployments, and POS redeployment in a multi legal entity environment.
• Experienced in pricing and promotions configuration and trade agreements and price adjustments.
• Experience in commerce retail task management.
• Experienced in handling all Retail scenarios such as Sales, Return, Exchange transactions, POS down-payments and sales orders triggered from POS.
• Experiences in MS Dynamics family mainly MS D365 AX, MS Management Reporter, MS Power BI.
• Diversified professional experience in related fields is a plus.