Desktop Support EUC L1

Iron Systems; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to manage and optimize desktop devices across their lifecycle. This role involves providing vital support for hardware and software issues, ensuring compliance with security protocols, and delivering exceptional service to users. The ideal candidate will have a strong background in Windows OS, experience with service management tools, and a passion for IT support. Join a dynamic team where your skills will directly contribute to enhancing user experience and operational efficiency in a fast-paced environment.

Qualifications

• Knowledge and experience on Windows 7 OS.
• Good understanding of ITIL processes for incident management.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide standard hardware and software support for Desktop Devices.

Skills

Windows 7 OS

Active Directory (AD)

MAC device support

ServiceNow

EUC tools

Remote support tools

MS Office

Lync

VPN support

ITIL processes

Education

Associate degree in Electronics

Bachelor's Degree in Technology/Engineering

Tools

Service Management Tool

Remote Support Tools

Job description

Bachelor of Technology/Engineering(Electronics/Telecomunication)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Responsibilities:

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Requirements:

• Knowledge and experience on windows 7 OS
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool ex Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Company Industry

• IT - Software Services

Department / Functional Area

• IT Hardware Support
• IT Hardware Repair & Maintenance

Keywords

• Desktop Support EUC L1

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