Key Account Manager , MENA Marketplace

Afaq Q Tech General Trading; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player in e-commerce is seeking a dynamic Key Account Manager to join their Third-Party Marketplace team in Riyadh. This role is vital for driving growth by acquiring new merchants and managing existing accounts. You will leverage your analytical and communication skills to provide data-driven insights, optimize seller performance, and enhance customer experiences. Collaborating with diverse teams, you will lead projects that improve processes and drive automation. If you're passionate about e-commerce and thrive in a fast-paced environment, this is an exciting opportunity to make a significant impact.

Qualifications

• 5-6 years of related experience in account management or consulting.
• Strong analytical skills with experience in data analysis.
• Bachelor’s or Master’s degree in relevant fields.

Responsibilities

• Identify and recruit high-potential selling partners for Amazon.sa.
• Analyze account performance and develop growth strategies.
• Manage relationships with key stakeholders and sellers.

Skills

Analytical Skills

Communication Skills

Presentation Skills

Negotiation Skills

Selling Skills

Entrepreneurial Drive

Education

Bachelor’s Degree in Economics

Bachelor’s Degree in Management

Master’s Degree in Management

Tools

Excel

SQL

Salesforce

BI Tools

Job description

Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium-sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce, is looking for a Key Account Manager to join its Third-Party Marketplace team based in Riyadh, Saudi.

Working in a dynamic business development environment, your role will be focused on contributing to new acquisition (50% of the time) through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing, and availability to Amazon. You will also work with merchants as an account manager (50% of the time) – helping them to launch and grow their presence on Amazon by ensuring they understand Amazon’s products, services, systems, and tools. You will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems, and tools. Lastly, you will lead a variety of projects that drive growth and improve Customer and Seller Experience in Egypt, partnering with regional teams to drive automation and scalability across the organization.

To be successful in this role, you must have excellent analytical, communication, and presentation skills, be able to operate in a fast-moving and sometimes ambiguous environment, work autonomously, and take full control and responsibility for achieving business objectives.

Key Responsibilities include:

1. Identify, prospect, and recruit high-potential selling partners to Amazon.sa Marketplace.
2. Effectively prioritize and lead a portfolio of selling partners to realize product family opportunities and goals (both Inputs/Outputs metrics).
3. Be your seller partners' consultant, providing data-driven insights and advice to optimize their success and grow their business.
4. Identify key business opportunities in your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan.
5. Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as input into product development and process improvement.
6. Work closely with selling partners, educating them about Amazon’s high standards of Delivery and Customer Experience.
7. Track and report business development results, analyze data, interpret reports, and publish recommendations and action plans for your portfolio of selling partners.
8. Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners' portfolio.
9. Lead projects that drive growth and improve Customer and Seller Experience in Saudi, partnering with regional teams to drive automation and scalability.

Program Process Excellence:

• Collaborate with internal departments to support tool and process improvements to enhance the Seller experience and drive productivity.
• Identify, quantify, and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.

Leadership:

• Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support.
• Act as a thought leader in defining success criteria and understanding business needs of Selling Partners.
• Contribute to and lead strategic plans and documents.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support to align initiatives.
• Lead recruiting and hiring efforts within the team and organization.

Key Job Responsibilities:

1. Account Management & Growth:

• Manage a portfolio of existing Amazon sellers.
• Analyze account performance data to develop growth strategies.
• Conduct business reviews and help sellers expand their product reach.

Strategic Support:

• Build annual strategies with specific sellers.
• Provide operational solutions for sustainable growth.

Relationship Management:

• Build and maintain relationships with key stakeholders.
• Serve as the primary contact for assigned sellers.
• Coordinate with internal teams to resolve issues.

Program Development/Project Management:

• Implement scalable solutions and process improvements.
• Develop new seller tools and resources.

Own a Subject Area:

• Support peers and invent processes/tools in areas like Branding, Fulfillment, Hiring, etc.

Qualifications:

• 5-6 years of related experience.
• Bachelor’s Degree in Economics, Management, Engineering, or related field.
• Demonstrated analytical ability in data analysis or education.
• Excellent written and oral communication skills.
• Entrepreneurial drive with ability to achieve goals in a fast-paced environment.
• Knowledge of Excel, negotiation, and selling skills.
• Masters Degree in Management, Business, or related field preferred.
• Experience in account management, product marketing, or management consulting.
• Experience in E-Commerce or Retail is a plus.
• Knowledge of SQL, BI tools, Salesforce is a plus.

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