E-Commerce Director

Retal Urban Development Company; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading company in Saudi Arabia is seeking an experienced e-commerce director to develop and implement strategies that align with business goals. The role involves overseeing operations, managing vendor relationships, and leading a high-performing team to enhance customer experience and drive sales.

Qualifications

• Experience in developing e-commerce strategies aligned with business goals.
• Proven track record in managing e-commerce operations and teams.

Responsibilities

• Develop and implement e-commerce strategy and manage daily operations.
• Lead digital marketing strategies to drive traffic and sales.
• Build and mentor a high-performing e-commerce team.

Skills

Leadership

Digital Marketing

Customer Experience

Job description

Strategic Leadership:
Develop and implement the overall e-commerce strategy, ensuring alignment with RETAL's business goals and objectives.
Identify growth opportunities and new market trends to enhance the e-commerce platform's offerings.

Operational Management:
Oversee day-to-day operations of the e-commerce platform, ensuring seamless and efficient processes.
Collaborate with cross-functional teams (IT, marketing, sales, customer service) to optimize the user experience and operational performance.
Implement and manage key performance indicators (KPIs) to track the success of the e-commerce platform.

Vendor and Partner Management:
Build and maintain relationships with vendors, suppliers, and partners to enhance the platform's product and service offerings.
Negotiate contracts and manage vendor performance to ensure competitive pricing and service levels.

Customer Experience:
Lead initiatives to improve the customer journey, ensuring a seamless and personalized shopping experience.
Implement customer feedback mechanisms and analytics to continuously improve the platform.

Digital Marketing:
Oversee digital marketing strategies, including SEO, SEM, email marketing, and social media campaigns, to drive traffic and sales.
Collaborate with the marketing team to develop and execute promotional campaigns that increase customer engagement and conversion rates.

Financial Management:
Develop and manage the e-commerce budget, ensuring cost-effectiveness and profitability.
Analyze financial performance and report on key metrics to senior management, making data-driven decisions to optimize revenue.

Team Leadership:
Build, lead, and mentor a high-performing e-commerce team, fostering a culture of innovation and continuous improvement.
Provide ongoing training and development opportunities to enhance team capabilities.

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