Team Leader - Retail Operations

Key Job Responsibilities

Position: Team Leader - Retail Operations

Location: Six Flags & AquArabia, Qiddiya City

The role focuses primarily on daily retail operations, including responsibilities for games, photos, and rental operations. The position involves managing revenue, P&L performance, merchandise and inventory planning, supervisor development, training, and staffing.

Collective Duties:

1. Comply with Six Flags Qiddiya's code of conduct and ethics
2. Promote Six Flags Qiddiya's vision, mission, values, and desired behaviors
3. Commit to the company's rules and regulations
4. Perform tasks as directed to achieve organizational goals
5. Share knowledge with the team and encourage their development

Job-Specific Duties:

1. Supervise crew members, ensuring adherence to Guest First standards and correct operating procedures
2. Lead, motivate, and manage the store team to achieve targets
3. Build team spirit and motivate team members to excel
4. Plan staffing and scheduling needs to enhance productivity
5. Analyze sales trends to drive store revenue and per-capita growth
6. Interpret and manage store P&L and control operating expenses
7. Assist with budget preparation, merchandise planning, and forecasting
8. Execute retail functions such as inventory control, signage, layout planning, and visual merchandising
9. Enforce loss prevention measures and collaborate with Finance and Loss Prevention teams
10. Ensure compliance with all park and department policies
11. Initiate consistent disciplinary action when necessary
12. Maintain safety standards and goals
13. Perform various physical tasks, including lifting, transporting goods, and creating visual displays

Other Responsibilities:

1. Report to the Retail Operations Assistant Manager
2. Carry out tasks as per the Assistant Manager's discretion
3. Support park operations as needed

Requirements

Experience

1. 0-5 years of experience, preferably in senior supervisory or management roles
2. Experience in large theme park operations is desirable

Skills

Core Competencies:

1. Strong motivational, leadership, and team-building skills
2. Excellent communication and presentation skills, both written and verbal
3. Ability to accomplish goals through motivation, delegation, and established systems
4. Good organizational skills, creative, outgoing, detail-oriented, and self-motivated
5. Flexibility to work a schedule that includes nights, weekends, and holidays

Additional Skills:

1. Problem-solving
2. Relationship Building
3. Decision-Making
4. Strong Communication Skills
5. Learning Agility
6. Conflict Resolution