Import documentation and customer service Officer

Confidential Government; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading organization is seeking an Import Documentation Specialist to manage import processes and provide exceptional customer service. The ideal candidate will ensure compliance with regulations while maintaining customer satisfaction. Responsibilities include preparing documentation, coordinating with shipping partners, and resolving customer inquiries. This role requires strong organizational skills and attention to detail, along with a degree in a relevant field and experience in logistics.

Qualifications

• 2–4 years of experience in import documentation or customer service.
• Good knowledge of import processes and customs procedures.

Responsibilities

• Prepare and process all import-related documents.
• Act as the primary point of contact for import customers.
• Ensure prompt resolution of customer complaints.

Skills

Communication

Interpersonal Skills

Attention to Detail

Organizational Skills

Multitasking

Education

Bachelor’s degree in Logistics

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Shipping Systems

ERP Systems

Job description

To manage and process import documentation accurately and efficiently, while providing professional customer service support to clients and stakeholders. The role ensures compliance with regulatory requirements and internal policies.

Key Responsibilities:

Import Documentation

• Prepare, verify, and process all import-related documents such as arrival notices, delivery orders, and manifest corrections.
• Coordinate with shipping lines, freight forwarders, and customs agents for timely clearance and release of cargo.
• Ensure accurate and timely submission of import manifest data to relevant authorities.
• Update and maintain shipment records in internal systems and documentation platforms.
• Investigate and resolve discrepancies in shipment documentation.

Customer Service

• Act as the primary point of contact for import customers, addressing queries and concerns related to shipments and documentation.
• Provide proactive updates to customers on shipment arrivals, clearance status, and delivery timelines.
• Ensure prompt resolution of customer complaints or issues by liaising with internal teams and external partners.
• Maintain organized records of customer communications and feedback to support service quality improvement.
• Foster long-term customer relationships through responsive and professional support.

Qualifications & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 2–4 years of experience in import documentation or customer service within the logistics or shipping industry.

Skills & Competencies:

• Good knowledge of import processes, shipping documentation, and customs procedures.
• Strong communication and interpersonal skills in both English and [local language, if applicable].
• Proficiency in Microsoft Office (Excel, Word, Outlook) and shipping/ERP systems.
• High attention to detail and organizational skills.
• Ability to multitask and perform under pressure.