Training Manager ( Saudis Only)

Radisson Blu Hotel - Dubai Waterfront; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury hotel in Riyadh seeks a Training Manager to enhance guest satisfaction and team performance through impactful training programs. The role involves designing and delivering training initiatives, fostering a culture of learning, and ensuring compliance with brand standards. Ideal candidates will have experience in hospitality training, strong communication skills, and a passion for people development.

Qualifications

• 3-5 years of experience in training or learning & development in luxury hospitality.
• Fluency in Arabic and English.

Responsibilities

• Develop and implement the hotel’s annual training plan.
• Deliver orientation and skills-based training for new hires.
• Monitor guest feedback trends to address service gaps.

Skills

Facilitation

Presentation

Coaching

Communication

Education

Bachelor's degree in Human Resources

Bachelor's degree in Hospitality

Tools

Microsoft Office

Digital learning tools

Job description

Job Opportunity: Training Manager

Empower Excellence in Luxury Hospitality

At Mansard Riyadh, we believe that service excellence begins with empowered, well-prepared team members. We are seeking an experienced, thoughtful, and dynamic Training Manager to lead the development and delivery of impactful training programs across all hotel departments. This is a pivotal role designed to enhance guest satisfaction, elevate team performance, and embed a strong culture of learning and service excellence.

Position Details

Title: Training Manager
Department: Human Resources
Reports To: Director of Human Resources / Hotel General Manager
Location: Mansard Riyadh Riyadh, Kingdom of Saudi Arabia
Employment Type: Full-Time

About the Role

The Training Manager will be responsible for designing, coordinating, and implementing learning and development initiatives that align with Mansard Riyadh s service philosophy and operational standards. This individual will work across all departments to identify skill gaps, support departmental trainers, and create training programs that foster a culture of continuous learning and guest-focused service.

The ideal candidate combines a strong foundation in hospitality operations with the ability to communicate, inspire, and engage team members at all levels.

Key Responsibilities

Training Strategy & Delivery

Develop and implement the hotel s annual training plan in alignment with operational goals and brand standards

Deliver engaging orientation, service culture, and skills-based training for all new hires

Partner with departmental heads to identify specific training needs and create tailored learning solutions

Leadership & Development Culture

Cultivate a strong learning environment that promotes internal mobility and career growth

Facilitate management and supervisory development programs

Support performance management efforts through coaching and targeted training

Quality Assurance & Compliance

Ensure all required compliance, safety, and brand training is completed and properly documented

Maintain accurate training records and report regularly on training impact and KPIs

Monitor guest feedback trends and audit results to proactively address service gaps through training

Collaboration & Communication

Act as a trusted advisor to department heads, providing insight into training-related issues and employee development opportunities

Promote internal communications that reinforce the hotel s vision, mission, and values

Represent the hotel in Radisson Collection L&D forums, staying current on best practices

Candidate Profile

Required Qualifications

3 5 years of progressive experience in training or learning & development, preferably within a 5-star hotel or international luxury hospitality brand

Strong facilitation, presentation, and coaching skills

Fluency in Arabic and English written and spoken

Solid understanding of adult learning principles and modern training methodologies

Proficiency with Microsoft Office and digital learning tools

Preferred Experience

Bachelor s degree in Human Resources, Hospitality, or a related field

Previous operational experience in Rooms, F&B, or Guest Services

Certification in training, facilitation, or L&D frameworks

Personal Attributes

Passionate about people development and service excellence

Highly organized with strong follow-through

Emotionally intelligent and adaptable communicator

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