Customer Success Manager- Arabic Speaking

WebEngage; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading customer data platform seeks a Customer Success Manager to enhance user engagement and retention. The role involves managing customer relationships, conducting reviews, and implementing retention campaigns. Ideal candidates will have a strong service background and SaaS experience.

Benefits

Continuous learning with cutting-edge tools

Comprehensive medical insurance

Mental health programs

Progressive leave policy

Qualifications

• 3-4 years of relevant SaaS Customer Success experience.
• Native-level proficiency in Arabic.

Responsibilities

• Empathize with customer experience and prioritize needs.
• Manage upselling and renewals to increase revenue.

Skills

Customer Service

Presentation

Communication

Problem Solving

Education

Bachelor’s degree in IT/Computer Science

Master’s in Business Administration

Tools

HTML

JavaScript

CSS

iOS

Android

Job description

About WebEngage

WebEngage is a customer data platform and marketing automation suite that simplifies user engagement and retention for consumer tech enterprises and SMBs. Recognized by G2 as a Marketing Automation Leader in Asia 2021, our platform enables brands to generate more revenue from existing customers and anonymous users through highly contextual, hyper-personalized campaigns across 10 communication channels. Headquartered in Mumbai, India, with offices in Delhi, Bangalore, São Paulo, and Dubai, we serve thousands of brands worldwide across industries such as E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Learn more about us at www.webengage.com

Responsibilities

• Empathize with every aspect of the customer experience, prioritizing customer needs.
• Maintain high levels of customer engagement, including on-site meetings, focusing on satisfaction and loyalty.
• Conduct usage and adoption reviews; proactively suggest solutions to common challenges.
• Identify and develop new uses for WebEngage that align with customer business needs and marketing goals.
• Proactively identify and resolve issues affecting customer satisfaction or retention.
• Coach customers to become product experts and train their teams on best practices for increased self-sufficiency.
• Collaborate with cross-functional teams to translate business needs into new solutions.
• Manage upselling and renewals to increase revenue per customer.
• Implement and optimize cross-channel retention campaigns.
• Generate customer references, case studies, and produce reports and presentations to showcase insights and results.
• Provide account management support, keeping clients informed about new products and services of value.

Expertise & Qualifications

• Strong customer service background, follow-up, and organizational skills.
• Native-level proficiency in Arabic.
• 3-4 years of relevant SaaS Customer Success experience.
• Bachelor’s degree in IT/Computer Science; a Master’s in Business Administration is preferred.
• Diplomacy, tact, and poise when handling customer issues.
• Excellent presentation and communication skills, with strong client servicing abilities.
• Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS, and Android platforms.

Life at WebEngage

• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Encourages autonomy, open communication, growth opportunities, and maintains a healthy work-life balance.

Perks & Benefits

• Continuous learning supported by cutting-edge tools and mentorship (including MacBook for Engagers).
• Comprehensive medical insurance, mental health programs, and a progressive leave policy.

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