Store Manager

EssilorLuxottica; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in the optical retail sector is seeking a Store Manager to oversee operations, enhance sales performance, and lead a team. The role involves managing customer relationships, ensuring compliance with operational standards, and fostering a positive work environment. Ideal candidates will have experience in optical retail and strong communication skills in both English and Arabic.

Benefits

Learning and development opportunities

Exposure to different assignments

Qualifications

• Experience in an Optical Store.
• Written and verbal communication skills in English.
• Arabic Language is a must.

Responsibilities

• Oversee all aspects of store operations including sales and inventory control.
• Manage customer database and build strong relationships.
• Identify, recruit, develop, and retain talents.

Skills

Communication

Leadership

Job description

As a Store Manager at EssilorLuxottica Chalhoub you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team.

Key Responsibilities

- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.

- Define, execute and monitor the store action plan to achieve sales targets and KPIs.

- Manage the customer database to build strong relationship with customers and create future potential selling opportunities

- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.

- Think hybrid by leveraging all type of point of sales online and offline.

- Provide a clear vision to the team about the business and store's vision and key directions.

- Identify, recruit, develop and retain strong talents.

- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.

- Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.

- Ensure performance improvement plans are discussed and documented in a transparent manner.

- Ensure all sales and operational policies and procedures are followed and maintained in the store.

- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.

- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

- Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours

Requirements:

- Experience in an Optical Store.

- Currently Based in Saudi.

-Written and verbal communication skills in English.

- Arabic Language is a must.

What we can offer you:

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.