Customer Service Representative Team Leader

CsMena; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Operations Team Leader to join their dynamic team in Riyadh. This role is perfect for someone passionate about leading teams to deliver exceptional customer service experiences. You will be responsible for monitoring operations, coaching team members, and optimizing processes to enhance service quality. If you thrive in a fast-paced environment and have a proven track record in customer service, this is the opportunity for you to make a significant impact and grow your career.

Qualifications

• Minimum 2 years of experience in customer service, with 1+ years in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and inspire a team of customer service representatives.
• Monitor daily operations and ensure KPIs are achieved.
• Handle escalated customer issues and ensure swift resolutions.

Skills

Leadership Skills

Communication Skills

Customer Service Experience

Problem Solving

Proficiency in CRM and WFM tools

Job description

Are you passionate about leading a team to deliver top-notch customer service experiences Do you have a proven track record of success in a call center or BPO environment If so, we want YOU to join our growing team at CsMena!

???? Position: Customer Service Operations Team Leader

???? Location: Riyadh, Saudi Arabia

???? Employment Type: Full-time

What You'll Do:

? Lead and inspire a team of customer service representatives.

? Monitor daily operations and ensure KPIs are achieved.

? Provide coaching and development to enhance team performance.

? Handle escalated customer issues and ensure swift resolutions.

? Optimise processes for efficiency and service quality.

? Prepare and present performance reports to management.

What We're Looking For:

???? Minimum 2 years of experience in customer service, with 1+ years in a supervisory or team leader role.

???? Strong leadership and communication skills.

???? Experience in a BPO or call center environment is a plus.

???? Proficiency in CRM and WFM tools.

???? Ability to thrive in a fast-paced environment.

???? English proficiency is required; Arabic is a plus.

Ready to take the next step in your career

Apply now and become a part of a dynamic team dedicated to excellence! ????