Tamheer Opportunity - Customer Experience Officer

Saudi Arabian Marketing and Agencies Co. (SAMACO); Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in the Makkah Region is seeking a Customer Service Manager to oversee staff, ensure customer satisfaction, and implement service improvements. The role involves managing a team, analyzing customer feedback, and preparing management reports. Ideal candidates will possess strong communication skills and a relevant bachelor's degree.

Qualifications

• Manage Telephone and Fax Operators staff to ensure motivation and performance.
• Engage in customer satisfaction surveys and analyze feedback.

Responsibilities

• Ensure total customer satisfaction to promote a positive company image.
• Prepare reports to brief management on customer satisfaction levels.

Skills

Effective communication

Proficiency in English

Education

Bachelor's degree in Business Administration

Bachelor's degree in English Language

Tools

Microsoft Office

Job description

Manage the Telephone and Fax Operators staff to ensure they are motivated, well-trained, and perform their responsibilities to the required standards.

Ensure total customer satisfaction to promote a positive image of the company and achieve its objectives.

Maintain and implement policies and procedures to ensure continuous service improvement.

Participate in customer care programs to retain current, past, and potential customers.

Engage in customer satisfaction surveys and analyze feedback to identify common complaints and develop effective solutions.

Maintain an accurate, up-to-date customer information database.

Investigate and resolve problems raised from the call center in cooperation with relevant departments.

Prepare reports, studies, and presentations to brief top management on customer satisfaction levels, common complaints, and recommended solutions.

Stay updated on new developments in the customer service field and ensure the company adopts beneficial innovations.

Skills:

• Effective communication
• Proficiency in English
• Proficiency in Microsoft Office programs
• Bachelor's degree in Business Administration or English Language