Assistant Reservations Manager

AccorHotel; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel in Riyadh is seeking an Assistant Reservations Manager to enhance their reservations department. The ideal candidate will have a strong background in hotel management, excellent communication skills, and experience with reservation systems. This role involves managing staff, optimizing room inventory, and ensuring exceptional guest service.

Qualifications

• Previous leadership experience in a hotel environment, preferably in reservations management.
• Strong working knowledge of Opera PMS.
• Fluency in Arabic and English required.

Responsibilities

• Manage daily operations of the reservations department ensuring efficiency.
• Oversee and train reservations staff.
• Handle complex reservations and guest inquiries.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera Property Manager System

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Assistant Reservations Manager to join our dynamic team in Riyadh, Saudi Arabia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

• Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes

Desired Candidate Profile

Qualifications

• Previous leadership experience in a hotel environment, preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
• Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office suite, particularly Word and Excel
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service

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