Technical Account Manager - TAM (Saudi)

Oracle; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Technical Account Manager to enhance customer relationships and ensure effective delivery of Oracle services. The role involves managing complex customer needs, coordinating with teams, and driving organizational improvements. The ideal candidate will have strong technical and business skills, and the ability to mentor junior staff. This position offers competitive salary and flexible working options.

Benefits

Competitive salary

Flexible and remote working options

Learning and development opportunities

Employee Assistance Program

Core benefits like medical and life insurance

Responsibilities

• Develop and manage Oracle customer relationships.
• Coordinate delivery of Oracle services as the primary contact.
• Identify and submit delivery leads for new opportunities.

Job description

Job Description

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

What you will do

1. Develop and Manage the Oracle Customer Relationships by forming long-term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in your area of specialization. Provide direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure, key stakeholders, projects, goals, and critical success factors, as well as technical infrastructure and roadmap.
2. Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
3. Coordinate delivery of Oracle Services, acting as the primary delivery contact to the customer, and facilitate communication and activities across other Oracle lines of business.
4. Responsible for delivering services as per contracted terms, utilizing Oracle delivery resources effectively and efficiently, and achieving contract margin and revenue objectives.
5. Identify and submit delivery leads for new opportunities and contract renewals.
6. Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
7. Establish and maintain a delivery governance model with the customer at management and executive levels.
8. Perform scope and risk management.
9. Contribute to organizational process improvements and tool development for Oracle delivery.
10. Conduct periodic Service Account Planning and Account Reviews.

Career Level: IC4

Responsibilities

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working options to support your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and retirement planning
• An inclusive culture that celebrates diversity

At Oracle, we celebrate differences. We believe that innovation starts with inclusion, and that creating the future requires diverse backgrounds, perspectives, and abilities. We are committed to creating a workplace where everyone can do their best work. When everyone's voice is heard and valued, we're inspired to innovate beyond boundaries.

Learn more about our diversity and inclusion initiatives at Oracle Diversity & Inclusion.

Qualifications

Career Level: IC4

About Us

Oracle is a global leader in cloud solutions, leveraging tomorrow's technology to solve today's challenges. With industry-leading partnerships and over 40 years of innovation, we operate with integrity and a commitment to growth.

We believe that true innovation starts when everyone is empowered to contribute. We are dedicated to fostering an inclusive workforce that offers equal opportunities for all.

Oracle careers provide global opportunities with a focus on work-life balance. We offer competitive benefits, flexible medical, life insurance, and retirement options. We also encourage employee community engagement through volunteer programs.

We are committed to including people with disabilities at all stages of employment. If you need accessibility assistance or accommodations, please contact us at [HIDDEN TEXT] or [phone] (U.S.).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We also consider qualified applicants with arrest and conviction records as per applicable law.