Director of Front Office - Saudi Talent

Rotana Hotel; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading hotel in Saudi Arabia is seeking a passionate Director of Front Office to enhance guest satisfaction and maximize hotel revenue. The ideal candidate will manage daily operations, ensuring high performance standards among staff and effective communication with guests. This role requires a strong background in customer service and hotel management systems.

Qualifications

• At least two years of experience in a similar role.
• Computer literate with knowledge of hotel property management systems.

Responsibilities

• Ensure guests receive prompt attention and personal recognition.
• Plan and implement availability controls to maximize hotel revenue.
• Collaborate with Housekeeping to efficiently turn around rooms.

Skills

Communication

Customer Service

Education

College or University Graduate

Tools

Opera

Micros

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As the Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and more. Key responsibilities include:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest possible guest satisfaction.
2. Planning and implementing availability controls to maximize hotel revenue across rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact employees, ensuring they are knowledgeable, friendly, and courteous at all times.
4. Informing management through reports about trends, guest impressions, and operational issues affecting guests or the hotel.
5. Collaborating with the Housekeeping Department to efficiently turn around rooms and appropriately allocate arriving guests.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Desired Candidate Profile

Education, Qualifications & Experiences

You should be a college or university graduate with at least two years of experience in a similar role. Candidates must be computer literate, with working knowledge of hotel property management systems such as Opera, and familiar with sales systems like Micros. Excellent communication skills in English, both written and spoken, are essential.

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