Merchant Onboarding Specialist

Salla E-Commerce Platform; Makkah Al Mukarramah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative e-commerce platform seeks a dedicated Online Store Specialist to enhance the user experience and streamline online store setups. This role involves customizing templates, integrating payment systems, and providing ongoing technical support. The ideal candidate will possess strong communication skills in both Arabic and English, with a knack for problem-solving and adaptability in a fast-paced environment. Join a forward-thinking company where your contributions will significantly impact merchants' success and the overall shopping experience.

Qualifications

• 1-3 years of experience in onboarding or customer success in e-commerce.
• Strong communication skills in Arabic and English.

Responsibilities

• Customize online store templates to align with brand identity.
• Ensure seamless integration of payment gateways and shipping options.

Skills

E-commerce Management

Technical Support

User Experience Optimization

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in E-commerce

Bachelor's Degree in Information Technology

Bachelor's Degree in Marketing

Job description

Job Purpose:

Job Purpose:

Responsible for setting up and preparing online stores, ensuring all technical and commercial aspects of the store are activated effectively. This includes store configuration, interface customization, product uploads, and setting up payment and shipping options—while ensuring a smooth and efficient user experience.

Key Responsibilities:

Online Store Setup:

• Customize templates and interfaces to align with the brand's identity.
• Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
• Configure and update shipping and payment details based on the store's needs.
  
  

Integration with Payment and Shipping Systems:

• Ensure seamless integration of various payment gateways with the online store.
• Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.
  
  

User Experience Optimization:

• Ensure a seamless browsing and purchasing experience on the platform.
• Conduct A/B testing for the user interface and implement improvements for faster page loading.
• Provide solutions to user experience issues and ensure customer satisfaction.
  
  

Ongoing Technical Support:

• Provide continuous technical support to resolve any issues related to the online store.
  
  

Collaboration with Other Teams:

• Coordinate with specialized teams to meet merchant needs.
• Work closely with technical support and development teams to resolve any store-related technical issues.
  
  

Keeping Up with Technology Trends:

• Stay up to date with the latest e-commerce technologies and site optimization tools.
• Suggest innovative solutions to improve online store performance.
• Deliver full training to merchants on how to use the platform effectively.
  
  
  

Requirements

• Bachelor's degree in Business Administration, E-commerce, Information Technology, Marketing, or a related field.
• 1-3 years of experience in onboarding, customer success, or support (e-commerce/SaaS preferred)
• Experience with online store setup or e-commerce platforms is a plus.
• Strong communication skills in Arabic and English (written and verbal).
• Strong problem-solving skills with the ability to deliver innovative solutions and present them effectively.
• High adaptability to rapid changes in the work environment
• Ability to work well under pressure and handle challenges.
• Strong interpersonal skills and experience dealing with diverse merchants