Learning & Development Manager

Sofitel; Eastern Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel in Eastern Province seeks a Learning & Development Manager to support Talent & Culture initiatives. Responsibilities include managing recruitment, training programs, and employee development while ensuring compliance with standards. The ideal candidate will have a Bachelor's degree in HR or related fields and strong communication skills.

Qualifications

• Proficiency in English; additional languages are a plus.
• Hospitality experience preferred.

Responsibilities

• Support the Talent & Culture Manager in managing the department.
• Champion training and development initiatives at all levels.
• Oversee new employee induction and maintain individual training plans.

Skills

Communication

Interpersonal Skills

Leadership

Education

Bachelor's degree in Human Resources

Bachelor's degree in Learning & Development

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Reporting and Responsibilities:

1. Support the Talent & Culture Manager in managing the department, including Recruitment, Benefits, Activities/Communications, and Administration, ensuring high service standards for internal and external clients.
2. Assist in developing and coordinating Talent & Culture programs aligned with company policies and competitive practices.
3. Act as an internal consultant for coaching on Talent & Culture policies, employment standards, and programs.
4. Counsel and coach colleagues on job issues, career development, and performance management.
5. Uphold hotel philosophies on hiring, employee relations, supervision, and disciplinary actions, ensuring policy consistency.
6. Demonstrate professional leadership aligned with the hotel’s culture.
7. Coordinate annual compensation reviews.
8. Manage Talent & Culture projects as required.
9. Champion training and development initiatives at all levels.
10. Ensure compliance with standards and conduct training needs analysis biannually.
11. Oversee new employee induction and maintain individual training plans.
12. Manage the Hotel Training committee and departmental trainers, develop training schedules, and coach staff on training opportunities.
13. Implement new corporate programs and administer the Hotel Educational Assistance Policy.
14. Promote learning capabilities and recognize staff contributions through programs and committees.
15. Support CSR activities and participate in other departmental programs.
16. Create and implement new Talent & Culture initiatives as needed.
17. Coordinate and update the EES Action Plan for developmental needs.
18. Assist with staff welfare programs, including staff change rooms and cafeteria oversight.

Health and Safety

• Foster a health and safety culture, ensuring workplace safety compliance and employee awareness, guided by South African Labour Law.
• Participate in the hotel’s sustainability initiatives.

Talent Acquisition and Management

• Identify and develop employees for future roles, including mentoring programs.
• Oversee placement and liaise with Hotel School for student internships.

Training and Development

• Coordinate and implement training programs to enhance guest service and leadership skills.
• Address departmental training needs and develop individual development plans.
• Ensure training attendance records are maintained and applications for grants are submitted.
• Oversee onboarding, succession planning, and mandatory training programs.

Qualifications

• Bachelor's degree in Human Resources, Learning & Development, or related field.
• Proficiency in English; additional languages are a plus.
• Excellent communication and interpersonal skills.
• Hospitality experience preferred.
• Ability to work effectively in a fast-paced environment.

Desired Candidate Profile

• Industry: Hotels, Hospitality
• Department: HR, Human Relations, Industrial Relations

Keywords

• Learning & Development Manager

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