Key Account Manager - KSA

Henkel; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the FMCG sector is seeking a Key Account Manager to drive business success through strategic customer relationships. The role involves managing high-impact accounts, developing business plans, and collaborating across functions to deliver tailored solutions. Ideal candidates will have a strong background in account management and possess excellent analytical and negotiation skills.

Qualifications

• 5-7 years of experience in key account management, preferably in FMCG or industrial B2B sectors.
• Fluent in English; additional languages are an asset.

Responsibilities

• Serve as the main point of contact for key accounts, ensuring long-term partnership and satisfaction.
• Develop and implement annual business plans aligned with Henkel’s sales and marketing strategy.
• Drive revenue growth, market share, and profitability within assigned accounts.

Skills

Analytical skills

Negotiation skills

Presentation skills

Collaborative mindset

Proficiency in sales tools

Education

Bachelor’s degree in business, Marketing, or related field

MBA

Tools

CRM platforms

Excel

Job description

About this Position

At Henkel, the Key Account Manager (KAM) plays a strategic role in driving business success by building and maintaining long-term relationships with key customers. You will be responsible for managing high-impact accounts, developing joint business plans, and driving sustainable growth through tailored sales strategies, cross-functional collaboration, and a strong understanding of the customer’s business needs.

What You’ll Do

1. Serve as the main point of contact for key accounts, ensuring long-term partnership and satisfaction.
2. Develop and implement annual business plans aligned with Henkel’s sales and marketing strategy.
3. Drive revenue growth, market share, and profitability within assigned accounts.
4. Manage sales forecasts, budgeting, and reporting to ensure accurate and strategic planning.
5. Work closely with Marketing, Supply Chain, Finance, and Customer Service to deliver customer-centric solutions.
6. Lead contract negotiations, pricing strategies, and promotional agreements.
7. Monitor competitor activity and market trends to identify opportunities and threats.
8. Analyze customer POS data, category performance, and KPIs to optimize account performance.
9. Coordinate customer-specific trade marketing initiatives to boost in-store visibility and conversion.
10. Collaborate with customers on sustainable solutions aligned with Henkel’s sustainability agenda.
11. Provide proactive solutions during supply disruptions, quality issues, or customer concerns.
12. Leverage digital tools and platforms to enhance engagement, visibility, and efficiency.
13. Build strong relationships across customer hierarchies and develop networking opportunities.

What makes you a good fit

1. Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.
2. 5-7 years of experience in key account management, preferably in FMCG or industrial B2B sectors.
3. Strong analytical, negotiation, and presentation skills.
4. Proficiency in sales tools, CRM platforms, and Excel-based data analysis.
5. Collaborative mindset with the ability to influence internal and external stakeholders.
6. Fluent in English; additional languages are an asset.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.