Account Manager - KSA

Dsquares; Riyad Al Khabra; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading company in loyalty solutions is seeking an Account Manager to strengthen client relationships and drive revenue growth. This role involves collaborating with various teams to meet client objectives and achieve project KPIs, while providing insights for program performance. Ideal candidates will have a bachelor's degree and 2-4 years of relevant experience, along with strong communication and analytical skills.

Benefits

Private medical insurance

Life cover

Profit sharing

Generous maternity and paternity benefits

Team-building events

Learning and development opportunities

Birthday offs

Mobile allowances

Transportation support

Qualifications

• 2-4 years of experience in marketing and/or account management.
• Bachelor's degree in Business Administration, Marketing, Economics, or related field.

Responsibilities

• Maintain and enhance client relationships to ensure satisfaction.
• Measure program performance and identify opportunities for improvement.
• Drive best practices for utilizing our product effectively.

Skills

Communication

Problem-solving

Analytical

Time management

Customer-centric mindset

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Economics

Job description

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions that create unforgettable experiences, encouraging customers to return. From concept to execution, we manage the entire loyalty journey to transform brands into beloved obsessions.

With our tech-savvy team and passion for innovation, we empower businesses to build lasting relationships with their customers.

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About the Role :

As an Account Manager, you will play a pivotal role in developing and strengthening relationships with our clients across various sectors. Your responsibilities include increasing revenue through upselling and cross-selling Dsquares solutions, collaborating with internal teams to meet client objectives, and achieving project KPIs.

You will serve as the primary contact for our clients and will monitor and analyze program KPIs to advise on best practices for program performance.

Key Duties & Responsibilities :

• Maintain and enhance client relationships to ensure satisfaction.
• Forge relationships across functional areas such as Partnerships, Operations, Legal, Finance, and Project Management.
• Measure program performance and identify opportunities for improvement.
• Implement automation and scalability in account management processes.
• Create program goals and related metrics.
• Drive best practices for utilizing our product effectively.
• Assess program risks and develop mitigation strategies.
• Maintain regular communication with clients regarding program status.
• Collaborate with cross-functional teams for updates on task progress.
• Analyze data comparing program performance against standard trends to derive insights.
• Prepare for onboarding new clients.
• Stay informed about competitors and emerging market trends.
• Identify growth opportunities and potential revenue through cross-selling.
• Assess client needs and propose campaigns to maximize commissions.
• Recommend appropriate merchants to suit various customer segments.
• Develop strategies to maximize commissions on each project.

Requirements

Required Skills & Abilities :

• Excellent communication and presentation skills.
• Strong adaptability and flexibility.
• Effective time management and multitasking skills.
• Strong problem-solving, analytical, and critical thinking abilities.
• Demonstrated leadership and a sense of ownership.
• A customer-centric mindset.
• Data literacy and comfort with analytical tools.
• Detail-oriented with a results-focused approach.
• Able to thrive in a fast-paced, dynamic environment.

Education & Experience :

• 2-4 years of experience in marketing and/or account management.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Additional benefits include private medical insurance, life cover, profit sharing, hybrid work environment, generous maternity and paternity benefits, team-building events, learning and development opportunities, and employee perks such as birthday offs, mobile allowances, and transportation support.

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