MS EXCHANGE SUPPORT ENGINEER

Duncan & Ross; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an MS Exchange Support Specialist to oversee the administration and maintenance of Microsoft email services. This role is crucial for managing email flow, troubleshooting user issues, and ensuring the security and performance of the organization's email infrastructure. The ideal candidate will bring over 8 years of IT support experience, showcasing strong expertise in Microsoft Exchange Online and Server. Join a dynamic team where your skills will directly impact the efficiency of email communications in a fast-paced environment. If you are passionate about technology and ready to tackle complex challenges, this opportunity is perfect for you.

Qualifications

• 8+ years of IT Support experience with strong expertise in Microsoft Exchange.
• Excellent understanding of email security practices and protocols.

Responsibilities

• Administer and support Microsoft Exchange Online and Exchange Server.
• Manage email-related tickets and provide Tier 2/3 support.

Skills

Microsoft Exchange Online

Microsoft Exchange Server

PowerShell

Email Security Practices

Problem-Solving Skills

Communication Skills

Education

Microsoft Certifications (e.g., MS-203, MS-500)

Tools

Microsoft 365 Admin Center

Exchange Admin Center (EAC)

Microsoft Defender for Office 365

Job description

Job Summary:
The MS Exchange Support Specialist is responsible for the administration, support, and maintenance of Microsoft email services, primarily Exchange Online (Microsoft 365) and, where applicable, on-premises Microsoft Exchange environments. The role involves managing email flow, supporting user issues, ensuring email security, and maintaining uptime and performance of the organization's email infrastructure.

Key Responsibilities:
Administer and support Microsoft Exchange Online (Office 365) and/or Exchange Server.
Manage email-related tickets and provide Tier 2/3 support for escalated issues.
Handle user account creation, mailbox setup, permissions, distribution groups, and shared mailboxes.
Troubleshoot email delivery issues, spam filtering, and connectivity problems (Outlook, mobile devices, etc.).
Maintain and manage Exchange hybrid environments (if applicable).
Configure and manage Microsoft Defender for Office 365 (ATP), anti-phishing, and anti-spam policies.
Implement and monitor email policies and retention rules via Microsoft Purview (compliance center).
Manage DKIM, DMARC, SPF, and email routing configurations (DNS level).
Liaise with Microsoft support for complex issues or escalations.
Assist with migrations (e.g., on-prem to cloud, tenant-to-tenant).
Monitor email service health and maintain documentation of configurations and procedures.

Required Skills & Qualifications:
Proven experience of at least 8 years within IT Support

Strong expertise with Microsoft Exchange Online and/or Microsoft Exchange Server.
Strong understanding of Microsoft 365 admin center, Exchange admin center (EAC), and PowerShell.
Knowledge of email security practices and protocols (SMTP, IMAP, TLS, etc.).
Experience with mobile device email configuration (ActiveSync, iOS/Android).
Familiarity with email archiving, eDiscovery, and compliance tools in Microsoft 365.
Understanding of DNS records related to email (MX, SPF, DKIM, DMARC).
Excellent problem-solving and communication skills.

Preferred Qualifications:
Microsoft certifications (e.g., MS-203, MS-500, or Microsoft 365 Certified: Messaging Administrator Associate).
Experience with hybrid Exchange environments and migrations.
Experience working in an ITIL-based service desk or enterprise support environment.
Familiarity with third-party tools like Proofpoint, Mimecast, or Barracuda (optional).

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