Customer Care Agent

Ninja; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Join a dynamic team as a Customer Care Agent, where your primary focus will be delivering exceptional support through chat. This role is essential for ensuring customer satisfaction by addressing inquiries, resolving issues, and enhancing the overall customer experience. You will have the opportunity to work in a fast-paced environment, collaborating with various teams to improve service delivery. If you are passionate about customer care and thrive in a supportive team atmosphere, this position offers a rewarding chance to make a real impact on customer satisfaction and loyalty.

Qualifications

• High school diploma required; higher education preferred.
• Experience in customer service, especially chat support, is a plus.

Responsibilities

• Respond to customer inquiries through chat with professionalism.
• Identify customer needs and provide accurate solutions.

Skills

Customer Service

Written Communication

Multitasking

Problem Solving

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

CRM Tools

Chat Software

Job description

As a Customer Care Agent, you will play a key role in ensuring an exceptional customer experience through

timely, professional, and effective chat support. You will be responsible for addressing customer inquiries,

resolving issues, and continuously striving to enhance the customer experience.

Responsibilities:

1. Customer Support:

• Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone at all times.
• Assist customers with questions related to order status, product details, troubleshooting, and general inquiries.
• Demonstrate excellent typing speed and accuracy to handle customer queries efficiently.

Problem Resolution:

• Identify customer needs and provide accurate solutions or escalate issues as necessary.
• Follow up with customers to ensure their concerns are addressed and that they are fully satisfied.
• Work closely with cross-functional teams to ensure the highest level of customer satisfaction.
• Participate in team meetings and training sessions to continuously improve service delivery.
• Keep updated on the company’s products, services, and policies to provide customers with accurate information.
• Contribute suggestions and feedback to help improve customer care processes and overall service quality.

Documentation & Feedback:

• Document customer interactions and feedback in CRM tools.
• Suggest improvements based on common customer concerns or feedback to enhance the overall customer experience.

Desired Candidate Profile:

• High school diploma or equivalent; an associate's or bachelor’s degree is preferred.
• Previous experience in customer service, especially in chat support, is a plus.
• Strong written communication skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with chat software and CRM tools is an asset.
• A passion for delivering excellent customer service and contributing to the team’s success.