Resort Manager

Red Sea Global Hospitality; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a pioneering team in the hospitality sector as a Resort Manager, where you'll lead operations and enhance guest experiences. This role offers the chance to shape the future of luxury hospitality through operational excellence and sustainable practices. Collaborate with senior leadership to drive profitability and guest satisfaction while fostering a positive work environment. With a commitment to diversity and inclusion, this position provides exciting opportunities for personal and professional growth, competitive compensation, and exclusive perks in a supportive workplace.

Benefits

Health Insurance

Employee Recognition Programs

Daily Meals on Duty

Uniform Dry-Cleaning Services

Year-Round Social Events

Wellness Programs

Charity Drives

Sports Activities

Qualifications

• 7-10 years of experience in a leadership role within hospitality.
• Strong financial acumen and experience managing budgets.

Responsibilities

• Oversee daily operations ensuring high guest satisfaction.
• Lead and develop a team of department heads.

Skills

Leadership Skills

Interpersonal Communication

Operational Efficiency

Financial Management

Problem-Solving

Guest Service Orientation

Sustainability Practices

Education

Bachelor's degree in Hospitality Management

Master's degree in Hospitality Management

Job description

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Resort Manager

Department: Operations

Reporting to: General Manager

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

As the Resort Manager, you will be responsible for overseeing the daily operations of the resort, ensuring the seamless delivery of exceptional guest service, and leading a team of department heads. Your primary focus will be on optimizing operational efficiency, maintaining high standards across all departments, and creating an outstanding experience for all guests. You will work closely with the General Manager and senior leadership to implement strategies that enhance profitability, guest satisfaction, and brand reputation, while ensuring the resort's commitment to sustainability and operational excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Resort Manager, you will need to:

Operational Oversight

Oversee the day-to-day operations of the resort, ensuring that all departments function efficiently and in alignment with company standards.

Monitor and address guest feedback promptly to ensure high levels of satisfaction and loyalty.

Collaborate with the General Manager and senior leadership to develop and execute operational strategies that drive revenue growth, profitability, and guest satisfaction.

Ensure all health, safety, and environmental protocols are followed and that the resort complies with all regulatory requirements.

Analyze key performance indicators (KPIs) and resort operations to identify areas for improvement and implement action plans accordingly.

Team Leadership and Development

Lead, motivate, and develop a high-performing team of department heads, ensuring alignment with the resort's goals and values.

Provide training, guidance, and coaching to foster a positive and productive work culture.

Foster a positive, inclusive, and respectful work environment by promoting teamwork, communication, and recognition among team members.

Financial Management

Manage the resort's budget, ensuring effective cost control, resource allocation, and financial performance.

Collaborate with senior management to ensure profitability and cost-effective resource management.

Guest Services and Experience

Oversee the quality and consistency of services provided to guests, ensuring that all departments deliver exceptional experiences.

Act as the main point of contact for VIP guests, ensuring their expectations are exceeded and their needs are promptly addressed.

Ensure that resort facilities and amenities are properly maintained with a focus on upkeep, cleanliness, and guest comfort.

Sustainability and Environmental Stewardship

Implement and monitor sustainability initiatives, ensuring that the resort meets its environmental goals.

Stay informed about industry trends and competitors to ensure the resort remains competitive and innovative in its offerings.

Marketing and Revenue Growth

Collaborate with the marketing and sales teams to develop strategies that enhance guest attraction and retention.

Work on strategies to drive revenue growth through effective sales, promotions, and partnerships.

Key Qualifications

Education and Professional Background :

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

A minimum of 7-10 years of experience in a leadership role within the hospitality industry, preferably in resort management.

Core Skills and Competencies

Strong leadership and team management skills, with the ability to motivate, develop, and inspire a diverse team.

Excellent interpersonal and communication skills, with the ability to build strong relationships with both guests and team members.

In-depth knowledge of resort operations, including guest services, housekeeping, food and beverage, and facilities management.

Strong financial acumen, with experience managing budgets, controlling costs, and driving profitability.

Exceptional problem-solving and decision-making abilities, with a focus on operational efficiency and guest satisfaction.

Knowledge of health, safety, and environmental regulations, with a commitment to maintaining a safe and compliant resort environment.

Ability to work in a fast-paced, high-pressure environment while maintaining a calm and focused demeanor.

Strong guest service orientation, with a passion for creating memorable experiences for guests.

Ability to adapt to changing market trends and customer preferences to stay ahead of competitors.

Proven ability to implement and monitor sustainability practices and green initiatives.

Preferred Qualifications

Master's degree in Hospitality Management or Business Administration.

Experience in managing luxury resorts or properties within the hospitality industry.

Multilingual proficiency, especially in Arabic and English, to communicate effectively with guests and team members.

Certification in hospitality-related fields, such as a Certified Hospitality Administrator (CHA) or Certified Resort Manager (CRM).

Experience with luxury brand management and knowledge of luxury guest expectations.

Key Performance Metrics

Guest Satisfaction: Achieve and maintain high guest satisfaction scores through effective service delivery and resolution of guest concerns.

Operational Efficiency: Ensure efficient resort operations with cost control, resource management, and consistent service standards.

Employee Engagement: High levels of team member engagement, as measured through feedback, retention rates, and employee development outcomes.

Revenue Growth: Drive resort revenue growth through effective sales and marketing strategies, while managing costs and ensuring profitability.

Sustainability: Successful implementation of sustainable practices that reduce the resort's environmental impact and align with corporate sustainability goals.

Compliance and Safety: Full compliance with health, safety, and regulatory standards, with no major incidents or violations.

Operational KPIs: Achievement of key operational targets, such as occupancy rates, average daily rate (ADR), and RevPAR.

In Return, What We Offer

Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.

Competitive compensation package.

Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.

Health Insurance coverage whilst in service.

A supportive and inclusive work environment that values diversity and collaboration.

Employee Recognition Programmes.

Daily meals on duty and uniform dry-cleaning services.

Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employercommitted to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.