Front Office Supervisor (Locals Only)

ibis, ibis Styles, ibis budget; Yanbu`; On-site; SAR 30,000 - 50,000; Full time

Job summary

Ein innovatives Hotel sucht einen Front Office Team Leader, der eine Schlüsselrolle bei der Gewährleistung außergewöhnlicher Gästeerlebnisse spielt. In dieser spannenden Position sind Sie verantwortlich für die Führung des Front Office-Teams, die Überwachung der täglichen Abläufe und die Bereitstellung herausragenden Kundenservice. Sie werden auch die Möglichkeit haben, das Team durch Schulung und Mentoring zu fördern, während Sie gleichzeitig sicherstellen, dass die höchsten Standards in der Sauberkeit und Präsentation eingehalten werden. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Front Office oder Empfangsrolle in der Hotelbranche.
• Starke Führungs- und Teammanagementfähigkeiten.

Responsibilities

• Leitung und Motivation des Front Office-Teams für außergewöhnliche Gästeerlebnisse.
• Überwachung der täglichen Front Office-Operationen und Sicherstellung effizienter Abläufe.

Skills

Führungskompetenz

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Detailorientierung

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

As a Front Office Team Leader, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team. Your responsibilities include:

1. Providing leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment.
2. Overseeing daily front office operations, ensuring efficient check-in and check-out processes.
3. Delivering outstanding customer service, addressing guest inquiries, and resolving issues promptly and professionally.
4. Collaborating with other departments to ensure seamless guest experiences throughout their stay.
5. Training and mentoring front office staff, promoting their professional development and enhancing team performance.
6. Monitoring and maintaining high standards of cleanliness and presentation in the lobby and reception areas.
7. Managing shift schedules and allocating tasks effectively to maximize team productivity.
8. Handling guest complaints and feedback with empathy and professionalism, ensuring timely resolutions.
9. Implementing and maintaining standard operating procedures for front office operations.
10. Assisting in managing the department's KPIs and achieving financial targets.
11. Staying updated on local events and attractions to provide knowledgeable recommendations to guests.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service orientation with a friendly and professional demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and ability to make decisions under pressure.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and quality.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to stand for extended periods and assist with luggage if required.