Service Engineer, Al-Khobar

ABB; Saudi Arabia; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Service Engineer in Al-Khobar to deliver exceptional service and support for electrical systems. The role involves on-site troubleshooting, installation, and maintenance, with a strong focus on customer satisfaction and operational excellence. Candidates should possess a Bachelor of Engineering and have significant experience in drilling systems and electrical propulsion.

Qualifications

• Minimum of 5+ years of relevant experience in Drilling systems.
• Strong knowledge and hands-on experience with Electrical propulsion and automation systems.

Responsibilities

• Perform on-site service activities including installation and commissioning.
• Coordinate and ensure availability of materials for service activities.
• Maintain effective communication with customers and management.

Skills

Communication

Problem Solving

Education

Bachelor of Engineering

Tools

Drilling systems

Electrical propulsion

Energy storage

Hybrid propulsion

Drives

Automation systems

Job description

Service Engineer, Al-Khobar

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to
Local Division Manager - IAMP

Your role and responsibilities

1. Service delivery
2. Perform on-site service activities such as:
3. Service jobs
4. Installation and Commissioning
5. Routine maintenance work
6. On-site troubleshooting, analyzing, and rectifying technical problems
7. Provide technical support remotely and in-office, identifying and analyzing technical issues
8. Customer approach: Contribute to customer satisfaction by executing service work according to customer orders and expectations, maintaining good relationships, and identifying new service opportunities
9. Materials and supply: Coordinate and ensure availability and quality of materials, parts, and equipment for service activities
10. Documentation and reports: Prepare and manage documentation, reports, and update software according to guidelines
11. Troubleshooting: Diagnose equipment failures and recommend solutions to prevent recurrence
12. Operational excellence: Recommend improvements to management for better operations and customer service
13. Health, safety, and integrity: Follow safety rules, report unsafe practices and incidents
14. Communication: Maintain effective communication with customers, project managers, service teams, sub-suppliers, and management
15. Challenges: Deliver quality customer service, handle high demand, identify new business opportunities, and be willing to travel up to 40% and work outside standard hours as needed

Qualifications for the role

• Bachelor of Engineering in Electrical field
• Minimum of 5+ years of relevant experience in Drilling systems
• Strong knowledge and hands-on experience with Electrical propulsion, Energy storage, Hybrid propulsion, Drilling systems, Drives, motors, and automation systems
• Motivated, energetic, structured, positive attitude, solution-oriented, and able to work independently
• Fluent in English

More about us

We value diversity and encourage people from different backgrounds to apply. Visit www.abb.com to learn more about our solutions and impact worldwide. #MyABBStory