Senior Relationship Manager

Job Description
To build, manage and maintain the relationship with Business Banking customers by delivering superior value through selling and cross-selling of the bank s products and services and through providing financial advices/solutions based on thorough analysis of customer needs with the objective of achieving the bank s business goals for its SME Banking. This position takes a lead role in maintaining a sound and quality asset base. Furthermore, this post is in charge of providing tactical instructions and operational advices to junior Business Banking staff.
Human Capital Management:
• Support, coach and mentor Relationship and Assistant Relationship Managers to ensure that they possess all skills required to achieve their accountabilities; and that work is carried out in an efficient manner which is consistent with operating procedures and policy.
Market Trend Awareness:
• Maintain an understanding of market/economic trends and the effects of socio-economic factors on such trends in order to proactively develop appropriate business plans and propositions.
• Contribute to benchmarking the bank s SME banking product and service features against those of local competitors so that the bank is aware of market trends and can design and price products/services that are competitive in the market.
Growth and Development of SME Banking Portfolio:
• Build and maintain the bank s relationships with existing and prospective SME clients; in accordance to the departmental plans and strategies and to maximise revenue potential.
• Negotiate appropriate pricing in line with bank s business plans, competitor offering etc.
• Ensure the SME banking clients are offered the best-in-class products to meet their requirements.
• Target and concentrate on attracting new customers in order to increase the bank s profitability, widen the customer base while minimizing risk.
• Optimises the relationship value through cross selling of products and services.
• Work diligently to meet financial targets and other goals set, prepare an Account Plan for each account, set account targets and detail a clear strategy for the account to maximise account s revenues.
• Cross sell BAB products and services applicable for SME clients.
Relationship Management and Customer Service:
• Develop and maintain the bank s most complex key relationships with strategically important existing and prospective clients to maximise revenue potential.
• Ensure that frequency and depth of client contact are maintained to look out for more business opportunities and/or to arrest any negative signals.
• Provide exemplary services to customers ensuring that long term relationships are developed and nurtured and that customers come to view the bank as their trusted advisor.
• Ensures further that customer service issues are timely addressed, and the Bank is developing good reputation.
Transaction Processing:
• Liaise with other departments in facilitating client transactions.
• Service all drawdowns and obtain necessary documentation from relevant parties.
• Ensure that all clients transactions are duly approved and within bank policies.
Qualification:
• Bachelor s degree in business or commercial discipline.
Experience:
• From 6-10 years of experience in the banking sector particularly in relationship or account management functions including at least 2 years in positions of progressively increasing managerial responsibilities.
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Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Finance
• Treasury

Keywords

• Senior Relationship Manager

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