Key Account Aftersales Manager| Al-Futtaim Automotive | BYD | KSA

Al Futtaim Group; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player seeks a Key Account Aftersales Manager to enhance aftersales growth and optimize customer service through effective dealer management. This role involves strategic problem resolution, stakeholder management, and ensuring compliance with operational standards. The ideal candidate will be fluent in both Arabic and English, possess strong organizational skills, and have experience in vendor management. Join a dynamic team committed to delivering exceptional service and driving continuous improvement in customer experiences. This is an exciting opportunity to contribute to a leading company in the automotive sector and make a significant impact in the aftersales domain.

Qualifications

• Fluency in Arabic and English is essential for effective communication.
• Proficiency in Microsoft Office Suite is required for reporting and documentation.

Responsibilities

• Drive aftersales growth through sub dealers network expansion.
• Procurement of office-related goods and services for cost-effectiveness.
• Monitor and optimize aftersales performance through compliance and standards.

Skills

Fluent in Arabic and English

Microsoft Office Suite

Organizational skills

Multitasking abilities

Communication skills

Problem-solving

Vendor management

Financial processes

Tools

ERP systems

Job description

Job Requisition ID: 168174

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To drive aftersales growth through sub dealers network expansion to ensure optimal customer convenience, efficient service level for parts availability, process, training, while managing the overall service performance to consistently deliver seamless customer experience.

What you will do:

1. Procurement of office-related goods and services, ensuring cost-effectiveness.
2. Process invoices, expense reports, and petty cash management.
3. Authorized Service Center (ASC) program: Develop a comprehensive program to govern the relation between authorized service centers, dealership, and principal. Implement in line with strategic plan for KSA.

Stakeholder Liaison:

1. Act as the primary point of contact to ensure efficient selection of ASC, develop & approve agreements, monitor optimal implementation of plan.
2. Network Expansion plan.
3. Selection criteria of ASC.
4. Approval Matrix.
5. Activation Plan including readiness guidelines.

Compliance & Standards:

1. Dealer guidelines.
2. Minimum training requirements.
3. Dealer & Principal Compliance tracking.
4. CI.
5. Operational Support & Reporting: Monitor and optimize aftersales performance. Constantly evaluate through performance management to support the development and growth of all ASCs.
6. Coordinate with principal on support required to allow seamless customer journey.
7. Effectively manage ASCs through regular meetings to ensure corrective actions on issues pertaining, but not limited to:
8. Repair standard.
9. Parts procurement.
10. Customer data sharing.
11. Training certification.
12. Customer Relations & complaint management.
13. CI.
14. Manage facility to comply with the Brand Corporate Image standards as well as HSSE standards.
15. Develop operating manual to enable ASCs to ensure proper setup, tooling, deliver a quality service to customers in line with principal recommendations.

Required skills to be successful:

1. Fluent in Arabic and English, both written and spoken.
2. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
3. Strong organizational and multitasking abilities, excellent communication skills, and a proactive approach to problem-solving.
4. Familiarity with office administration best practices, vendor management, and basic financial processes.

About the Team:

The Key Account Aftersales Manager will be reporting to the Aftersales Operations Manager.

What equips you for the role:

1. Strategic Problem Resolution Skills.
2. Knowledge of Automotive Dealer/Distributor Business Processes.
3. Leadership and Coaching Abilities.
4. ERP Skills: Proficiency in enterprise resource planning (ERP) systems to track performance metrics, manage inventory, and facilitate communication across departments.
5. Stakeholder Management and Communication Skills.

We’re here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.