Delivery Station Customer Service Associate, Customer Service

Amazon; Dammam; On-site; SAR 36,000 - 48,000; Full time

Job summary

A leading company in logistics is seeking a Delivery Station Customer Service Associate in Dammam. You will enhance customer experience by providing real-time support, ensuring timely delivery of packages. Ideal candidates should have strong communication skills and a customer-centric approach.

Qualifications

• Previous experience in Customer Service.
• Ability to effectively prioritize work.

Responsibilities

• Communicating with customers directly in-person, via phone and email.
• Resolving issues and setting appropriate expectations with customers.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma

Bachelor’s degree

Tools

Windows OS

Microsoft Outlook

Job description

Description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

• Communicating with customers directly in-person, as well as via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure appropriate customer outcomes
• Making quick and effective decisions on behalf of the customer
• Working a flexible full-time schedule (40+ hours per week)
• Performing tasks with or without reasonable accommodation
• Working in environments with varying noise levels and outside weather conditions

Basic Qualifications

• High School diploma or equivalent
• Previous experience in Customer Service
• Ability to effectively prioritize work to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Familiarity with web browsers, database searching, and instant messenger tools

Preferred Qualifications

• Arabic speaker
• Bachelor’s degree or equivalent work-related experience
• Proficiency in verbal and written communication
• Experience understanding and developing performance metrics
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.

Company: Afaq Q Tech General Trading - G11

Job ID: A2982108