Lead Account Strategy

Touch Inflight Solutions; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the inflight solutions sector seeks a dynamic Lead Account Strategy to manage airline accounts and enhance customer experiences. The role requires exceptional leadership, strategic thinking, and a proactive mindset to drive innovation and growth. Candidates should possess professional proficiency in Arabic and English, along with a Bachelor's degree and project management experience. Join an international team that values flexibility and creativity in delivering outstanding service.

Benefits

Flexible working hours

International team

Birthday Leave

Qualifications

• Professional proficiency in Arabic and English required.
• Project management experience required.
• Background in entertainment or aviation is a plus.

Responsibilities

• Lead account management and content teams for airline clients.
• Develop strong relationships with key customer stakeholders.
• Identify innovative ideas and partnerships for inflight experiences.

Skills

Leadership

Strategic Thinking

Customer Service

Proactivity

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Keynote

Job description

About us:

Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry.

Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal.

At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence.

We’re an agile, young-minded, and service-oriented company, always at the forefront of industry innovation. Our qualified, resourceful, and empowered team breathes respect for airlines, suppliers, and one another.

About the role:

• TheLead Account Strategy is responsible for leading the account management and content teams, managing airline accounts, and delivering exceptional customer service that reflects Touch’s values. This role includes strategic oversight of the account, identifying opportunities for growth, and driving innovation to enhance the overall customer experience and service delivery, aligned with the Airline strategic goals.

• We are seeking a dynamic, strategic leader with a disruptive mindset, a proactive approach, and the ability to inspire and manage a collaborative, innovative team.

• This role requires exceptional leadership skills, strategic thinking, and a strong focus on innovation and customer satisfaction.

About the responsibilities:

Team Leadership & Innovation

• Build strong, trustworthy relationships with the team;
• Foster a culture of innovation and proactivity within the team, encouraging a forward-thinking, and customer-focused approach;
• Manage and guide all team efforts to achieve established goals, ensuring on-time deliveries and adherence to customer SLAs, KPIs and strategic goals;
• When needed, represent the airline customer internally, engaging with stakeholders to deliver outstanding, human-oriented customer service.

Strategic Customer Management

• Develop and maintain strong relationships with our key customer stakeholders;
• Gain a deep understanding of the airline’s brand values, strategic positioning, marketing priorities, and sales objectives, and apply this knowledge to align Touch’s products and services with the airline’s goals;
• Ensure that the agreed level of service is delivered, tools are properly implemented, and team objectives are clearly communicated across all levels;
• Oversee the end-to-end delivery of content cycles, ensuring customer expectations are met or exceeded.

Seeking Innovation & Strategic Partnerships

• Identify innovative ideas and potential partnerships aligned with the airline’s brand needs and objectives;
• Collaborate with both internal teams and external partners to design creative solutions that elevate the client’s inflight entertainment experience;
• Position Touch as a strategic partner by proactively addressing emerging trends and delivering tailored solutions that resonate with the airline’s unique identity.

Opportunity Identification

• In alignment with Commercial teams, identify and pursue new business opportunities to expand the scope of work with the client, driving increased relevance and value of Touch’s services;
• Spearhead initiatives to deliver innovative solutions and elevate the customer experience, positioning Touch as a strategic partner for airline clients.

About you:

• Professional working proficiency in Arabic is mandatory;
• Professional working proficiency in English is mandatory;
• Bachelor’s degree in a related field;
• Background in the entertainment and/or aviation industry is a plus;
• Customer service experience is a plus;
• Project management experience required;
• Strong organizational and time-management skills;
• Proactive and solution-oriented mindset;
• Ethical, highly motivated, and adaptable
• Analytical and data-driven approach;
• Leadership and strategic thinking abilities;
• Excellent communication and interpersonal skills;
• Comfortable working in multicultural environments;
• Proficient in Microsoft Office, Excel, and Keynote.

About the benefits:

• Flexible working hours;
• International team;
• Birthday Leave.