Spa Manager

Jareed Hotels; Saudi Arabia; On-site; SAR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Spa Manager to lead operations and ensure an exceptional guest experience. This role involves overseeing daily activities, maintaining high service quality, and collaborating with various teams to enhance offerings. The ideal candidate will possess strong leadership, strategic thinking, and effective communication skills, along with a background in hospitality management. If you're passionate about wellness and dedicated to delivering top-notch services, this opportunity is perfect for you.

Qualifications

• Minimum 5 years in spa or hospitality management.
• Specialized training in public health and spa management.

Responsibilities

• Oversee daily spa activities and ensure cleanliness.
• Monitor service quality and manage customer satisfaction.
• Collaborate with marketing to attract more clients.

Skills

Strategic Thinking

Leadership

Quality Focus

Effective Communication

Crisis Management

Education

Bachelor's degree in hospitality management

Job description

Job Objective:

To manage and operate the spa, ensuring a high-quality experience for customers through outstanding wellness and fitness services. This includes meeting hygiene and safety standards and offering an exceptional relaxation experience for guests.

Key Duties and Tasks

1. General Supervision: Oversee all daily activities of the spa, including maintenance and cleanliness.
2. Scheduling: Organize facility usage to ensure optimal operation.
3. Service Quality Control: Monitor the quality of spa services to deliver unique experiences to guests.
4. Budget Preparation: Collaborate with upper management to establish an annual budget aligned with departmental goals.
5. Cost Control: Monitor daily expenses to adhere to budget and identify cost-saving opportunities.
6. Revenue Analysis: Review and analyze revenues from spa services to meet financial targets.
7. Service Menu Updates: Introduce innovative wellness and therapeutic services based on customer needs.
8. Collaborate with Health Experts: Recruit professionals to offer private sessions or specialized programs.
9. Service Evaluation: Measure customer satisfaction and enhance services based on feedback.
10. Staff Recruitment and Training: Attract and train spa staff to provide exceptional service.
11. Scheduling: Organize staff shifts based on peak times and guest demands.
12. Continuous Development: Offer training and development opportunities to ensure service excellence.
13. Marketing Collaboration: Work with the marketing team to attract more clients to the spa.
14. Customer Interaction: Address customer complaints to ensure complete satisfaction.
15. Internal Promotions: Create exclusive offers for guests to increase spa attendance.

Permissions

1. Decision-making regarding updates to the spa service menu.
2. Approval of purchases for spa equipment and supplies.
3. Directly address customer complaints related to service quality or equipment.

Performance Standards

1. Customer Satisfaction Level based on surveys and guest feedback.
2. Financial Targets for spa revenue and net profit.
3. Team adherence to health and quality standards.
4. Team Development and Efficiency in service delivery.

Working Conditions

1. Work Environment: Dynamic setting that involves continuous interaction with colleagues and clients.
2. Flexible Hours: Work schedule may vary to meet customer needs throughout the day.
3. Customer Interaction: Ongoing engagement with guests in a fast-paced environment.

Job Relations

1. Internal: Collaborate with Rooms Department, Maintenance, and Marketing teams for a comprehensive guest experience.
2. External: Coordinate with suppliers and wellness service providers.

External Communications

1. Supplier Coordination to ensure availability of necessary health and wellness supplies.
2. Engagement with health service providers to enhance service quality.
3. Communication with external partners to support promotional activities for the spa.

Group Tasks

1. Collaborate with Marketing Team to design promotional campaigns and special offerings for the spa.
2. Work with HR Team to recruit and develop staff.
3. Participate in Executive Meetings to provide updates on the spa's performance and discuss improvement strategies.

Qualification:

• Bachelor's degree in hospitality management or a related field.

Experience:

• Minimum of 5 years in spa or hospitality management.

Training:

• Specialized training in public health and spa management.

Competencies:

• Strategic Thinking
• Leadership
• Quality Focus
• Effective Communication
• Crisis Management

Skills & Languages:

• Proficiency in both Arabic and English, with strong communication skills.

Remarks:

• The Spa Manager should be flexible, innovative, and committed to delivering the best possible guest experience.