Service Sales Engineer

Otis Elevator Co.; Makkah Region; On-site; SAR 40,000 - 80,000; Full time

Job summary

Join a dynamic team at an industry leader in elevator and escalator manufacturing, installation, and service. This role offers the opportunity to provide crucial management insights and coordinate with various teams to ensure project success. With a strong emphasis on safety, ethics, and quality, you will be part of a company that values innovation and professional growth. You will also benefit from training opportunities and be part of a diverse and inclusive work environment. Help us build the future and make a difference in the lives of billions of people daily!

Benefits

Daily commuting support

Training and development opportunities

Employee Scholar Program

Qualifications

• 3+ years of sales operations experience in construction or engineering.
• Fluent in English; Arabic preferred.

Responsibilities

• Provide insights on work area performance for decision-making.
• Coordinate with teams to gather cost information for projects.

Skills

Sales Operations

Contract Management

Project Estimation

Communication Skills

Analytical Skills

Education

Bachelor’s degree in Engineering

Certified Sales Associate (CSA)

Tools

E-Logistic tools

Job description

Job Posting Details

Date Posted: 2025-04-23

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 10th Floor, Khajoqshi Tower, Dahran Main Road, Khobar, Saudi Arabia

Core Responsibilities

1. Provide management information and insights on all aspects of work area performance to facilitate decision-making, both periodically and for ad-hoc requests.
2. Follow all departmental policies, processes, SOPs, and instructions to ensure controlled and consistent work execution.
3. Review customer contracts and record them in internal systems according to policy.
4. Estimate materials needed to deliver contracts based on tender specifications.
5. Review project specifications and identify sources of supply from Otis factories.
6. Coordinate with various Otis teams (factories, sales, engineering) to gather cost information for technical and commercial requirements.
7. Prepare estimation price lists covering materials, manpower, duties, fees, tools, transportation, etc., as per project conditions and procedures.
8. Calculate margins and build safe buffers to ensure profitable sales.
9. Order materials as per approved drawings.
10. Maintain records of sales activities and contracts using E-Logistic tools.
11. Archive all contract terms and conditions according to process.
12. Review key reports monthly to identify trends or metrics needing further analysis.
13. Set performance goals at the beginning of the year in discussion with the manager and ensure their achievement.
14. Identify and agree on training and development needs with the manager to facilitate ongoing growth.
15. Strive for high proficiency in all required skills and competencies.
16. Stay updated on professional developments and new techniques through continued education.

Minimum Qualifications, Experience, and Skills

• Bachelor’s degree in Engineering, Sales, or equivalent.
• Relevant certification such as Certified Sales Associate (CSA) or equivalent preferred.
• At least 3 years of relevant sales operations experience in a construction or engineering organization.
• Minimum of 2 years in roles with increasing responsibilities.
• Fluent in written and spoken English; Arabic is preferred.

Otis is committed to diversity and inclusion. We offer support for daily commuting and are a leader in elevator and escalator manufacturing, installation, and service worldwide. Join us to be part of a dynamic team that moves over 2 billion people daily and maintains over 2.2 million units globally.

We value innovation, diversity, and professional growth, providing training and development opportunities including our Employee Scholar Program. Our core values emphasize Safety, Ethics, and Quality. For more information on ESG initiatives, click here.

Join Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, religion, gender, or other protected classes. For accommodation requests, contact us at [e-mail].