ICQA Supervisor

Afaq - Warehouse Branch; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in the Riyadh Region seeks a Supervisor for their warehouse operations. The role involves overseeing daily activities, ensuring safety and quality, and mentoring team members. Ideal candidates will have strong analytical skills, experience with Microsoft Office, and a commitment to teamwork and high standards. Flexibility in scheduling and the ability to manage multiple tasks in a dynamic environment are essential.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to lift up to 49 pounds and stand/walk during shifts.

Responsibilities

• Supervising day-to-day activities and ensuring safety and quality.
• Tracking production metrics and developing strategies for improvement.
• Mentoring and providing training to optimize performance.

Skills

Team Player

Problem Solver

Analytical

Communication

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Warehouse Management Systems

Job description

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.

Supervising day-to-day activities with responsibility for the overall safety, quality, and performance, as well as member experience of either Inbound or Outbound FC operations.

Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication.

Understanding safety procedures, ensuring safe working practices, and documenting accidents/incidents timely.

Prioritizing appropriately to meet deadlines.

Exhibiting professional behavior while coping well with ambiguity and change.

Driving results and approaching obstacles proactively.

Ensuring company policies are communicated and enforced consistently.

Sourcing and nurturing ideas and rolling them into the creation of improvement plans.

Taking proactive steps to ensure that best practices are shared across all departments, shifts, and within the entire organization.

Working closely with HR, Facilities, Safety, and IT to build and secure support and resources for projects and initiatives.

Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.

Assisting with the establishment of long-term operational strategic plans.

Mentoring, providing training, and development to optimize performance, creating organizational depth and individual growth.

Recognizing top performance, coaching, and implementing progressive discipline for poor performance.

Proposing and implementing improvements in equipment and processing methods.

Conducting timecard reviews daily and weekly to ensure pay accuracy.

Performing other duties with flexibility as assigned, including rotating shifts/departments and working extended hours and holidays, with an expectation to arrive at least 30 minutes early and stay at least 30 minutes after shift for pass downs, reports, and timecard reviews.

- 1+ years of experience with Microsoft Office products and applications.

- High school diploma or equivalent.

- Ability to work a flexible schedule, including weekends, nights, and holidays.

- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

- Ability to work 40 hours/week, with overtime as required.

- Honest with high integrity; dedicated to quality and high standards; supportive of company policies and values; positive, ambitious, energetic, hardworking, and a strong work ethic.

- A team player who values co-worker opinions, treats everyone with courtesy and respect, and can communicate effectively and take direction.

- Dependable, responsible, reliable, mature, and an excellent listener who is well-organized with an eye for detail.

- Able to work in a team environment, provide honest and direct feedback, handle ambiguity and changing priorities, and use good judgment in stressful situations.

- Experienced with performance metrics, analytical, and a problem solver.

- Self-motivated, structured, accurate, result-driven, open to change, and dedicated to meeting customer requirements.

- Capable of multi-tasking and handling multiple issues simultaneously.

- Experienced in MS Office, warehouse systems, and applications such as Warehouse Management Systems (Highjump).

- Able to work in a fulfillment center environment that may be noisy, involves walking and standing for long periods, lifting up to 50 pounds, bending, and operating mechanical equipment.

- Flexible to work a variety of hours as needed, including overnight, weekends, and holidays.

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