Customer Service Representative

CsMena; Saudi Arabia; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative for a full-time on-site role in Riyadh. This position involves managing customer interactions through calls, ensuring satisfaction, and delivering exceptional service in a fast-paced environment. The ideal candidate will possess strong communication skills and a commitment to customer experience. Join a team that values excellence in service delivery and offers opportunities for professional growth in a dynamic work atmosphere. If you're passionate about helping others and thrive under pressure, this role is perfect for you.

Qualifications

• Minimum 1 year of experience in customer service.
• Knowledge of CRM systems and call center technology.

Responsibilities

• Handle incoming and outgoing calls, resolving customer queries.
• Ensure customer satisfaction and provide exceptional service.

Skills

Customer Service Skills

Communication Skills

Multitasking

CRM Systems Knowledge

Customer Satisfaction Expertise

Interpersonal Skills

Education

Bachelor's Degree in Business Administration

Job description

CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.

Role Description:

This is a full-time on-site role for a customer service representative at CS Mena in Riyadh. The customer service representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.

Qualifications

• Language Skill: English B2 - C1.
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience expertise
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Minimum 1 Year of experience in Customer Service
• Knowledge of CRM systems and call center technology
• Fully available for all shifts (24/7)
• A bachelor's degree in Business Administration or a related field is preferred