Systems Infrastructure Engineer

Sedgwick; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Systems Infrastructure Engineer, where you'll be part of a global team dedicated to optimizing environments and providing technical support. This role offers the chance to work with cutting-edge Microsoft technologies, enhance your skills in Azure, and contribute to exciting global projects. With a focus on work-life balance and a caring culture, this opportunity promises not only professional growth but also a chance to make a meaningful impact in the Middle East. If you're passionate about technology and eager to learn, this is the perfect place for you to thrive.

Qualifications

• Strong experience in IT infrastructure with Microsoft technologies.
• Experience with on-premise and cloud backup solutions.
• Willingness to learn and obtain Microsoft certifications.

Responsibilities

• Ensure environments and cloud platforms are available and secure.
• Manage and monitor Azure environments.
• Support local offices in Saudi Arabia.

Skills

IT infrastructure with Microsoft technologies

Level 2/3 support experience

Active Directory

Windows Server

Analytical and troubleshooting skills

Customer support experience

Education

Relevant IT certifications

Tools

Commvault

Veeam

Azure PaaS/IaaS

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Recognition and Certifications

• Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
• Certified as a Great Place to Work
• Fortune Best Workplaces in Financial Services & Insurance

Position: Systems Infrastructure Engineer

Remuneration: Competitive salary based on skills, experience, and qualifications

The Role

A fantastic opportunity for someone with varied skills across the Microsoft stack aiming to accelerate their career as a Systems Infrastructure Engineer.

You will work with a global team providing technical support, maintaining, enhancing, and optimizing our environments. You will also support colleagues in the region, focusing on the Middle East, and participate in global projects.

If you possess a self-driven, customer-oriented attitude and are eager to broaden your skills in Microsoft Azure and Networking, this role could be ideal for you!

Key Responsibilities

• Ensure Sedgwick's environments and cloud platforms are available, secure, and performant.
• Manage, monitor, and report on Azure environments.
• Support local offices and branches in Saudi Arabia.
• Configure, administer, and migrate Azure services, providing ongoing support.
• Provide technical support and maintenance for environments and applications.
• Support hardware deployment and imaging tasks.
• Identify improvements and adopt best practices for environments.
• Provide after-hours or weekend support as needed.

Essential Qualifications

• Strong experience in IT infrastructure with Microsoft technologies.
• Level 2/3 support experience, preferably in a Managed Services Provider or similar.
• Experience with on-premise and cloud backup solutions like Commvault or Veeam.
• Experience with remote desktop, end-user computing, Active Directory, and Windows Server.
• Proficiency with business technologies in an office setting.
• Analytical, troubleshooting, and problem-solving skills.
• Quick learner of new technologies.
• Ability to produce quality documentation and correspondence.
• Customer support experience.
• Willingness to learn and obtain Microsoft certifications.

Highly Desirable Skills

• Azure PaaS/IaaS experience.
• Networking knowledge (LAN, WAN, VPN).
• Exposure to Palo Alto, Meraki, security products.
• Professional services experience.
• Relevant qualifications or certifications.
• ITIL knowledge.

Soft Skills

• Proactive attitude.
• Effective communication skills.
• Creative problem solver with ownership mindset.
• High energy and responsibility.
• Ability to multitask and work independently.

At Sedgwick, we prioritize caring for our people, offering flexibility, growth opportunities, and an inclusive environment. If you are passionate, driven, and eager to make a positive impact, we welcome you to join us and contribute to our culture of excellence.

Sedgwick is an Equal Opportunity Employer. The responsibilities described are intended to outline the general duties and may evolve over time.