Spa Receptionist

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

Join a leading hotel as a Spa Receptionist in Riyadh, where you'll play a crucial role in providing exceptional customer service. Your responsibilities will include greeting guests, managing reservations, and ensuring a welcoming atmosphere. This position is vital for enhancing guest experiences and requires professionalism and attention to detail.

Qualifications

• Vital role in delivering exceptional customer service.
• Assist with reservations and administrative tasks.

Responsibilities

• Greet guests warmly and assist with inquiries.
• Handle billing procedures accurately.
• Maintain cleanliness in the Spa Reception area.

Skills

Customer Service

Communication

Organization

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who strive for excellence, push ourselves to new heights, and treat each other with respect. Our team members worldwide create memorable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that providing a world-class employee experience and fostering a strong company culture are essential to delivering exceptional guest experiences.

At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with the same respect we wish to receive. Whether you work, stay, live, or discover with us, our purpose is to create lasting impressions through genuine connections, enriching lives and building meaningful relationships.

About the location:

Located in the heart of Saudi Arabia’s vibrant capital, the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a hub of style and sophistication. Redesigned interiors showcase authentic Saudi heritage and craftsmanship, while our dedicated team provides personalized service and hospitality to ensure a memorable stay.

Purpose

The Spa Receptionist plays a vital role in delivering exceptional customer service and ensuring smooth spa operations. Responsibilities include greeting guests warmly, answering inquiries about spa services and products, and assisting with reservations and administrative tasks to create a positive guest experience.

Main Tasks and Responsibilities

• Follow proper payroll and key procedures.
• Provide a warm, friendly, and professional welcome to all guests.
• Coordinate guest lifestyle assessments with therapists.
• Distribute relevant guest lists and important information to Spa employees.
• Report on operations as per the established system.
• Handle billing procedures accurately and reconcile funds at the end of each shift.
• Complete opening and closing procedures according to checklists.
• Schedule reservations, monitor treatment availability, and ensure prompt service.
• Organize scheduling to maximize efficiency and profitability while meeting guest needs.
• Assist with administrative duties such as purchasing, receiving, and inventory reporting.
• Respond to phone, email, and written inquiries promptly.
• Maintain cleanliness and a welcoming ambiance in the Spa Reception area, fitness area, locker rooms, and relaxation rooms.
• Maintain professionalism in punctuality, grooming, and manner towards guests and colleagues.
• Adhere to health and safety laws and procedures, including fire and evacuation protocols.
• Attend all necessary training sessions.
• Prepare the reception area for each shift and document handovers.
• Ensure availability of Spa literature for guest inquiries.
• Perform other tasks as assigned by the Spa or Hotel Manager.

Confidentiality

• Maintain confidentiality of all sensitive information regarding the Company, guests, and employees, in accordance with company policies and the Employee Handbook.